Award

HMCTS Civil, Family and Tribunal User Experience (UX) Services Contract

MINISTRY OF JUSTICE.

This public procurement record has 1 release in its history.

Award

26 Aug 2021 at 14:14

Award Notice
Summary of the contracting process

The procurement process involves the Ministry of Justice, which has awarded the contract titled "HMCTS Civil, Family and Tribunal User Experience (UX) Services Contract." This project falls within the IT services industry category and is located in the United Kingdom. The procurement stage is complete, with the initial tender period having ended on 20 May 2021. The contract, valued at £5,000,000, commenced on 10 August 2021 and is set to conclude on 9 August 2023. This selective procurement method was executed through a call-off from an existing framework agreement.

This tender offers significant opportunities for businesses specialising in user experience design, IT consulting, and software development. Companies that excel in service design, user research, and interaction design would be particularly well-suited to compete, especially those capable of adhering to GDS design principles. The focus on user-centric service development makes this contract ideal for businesses that prioritise accessibility and efficiency in their service offerings.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

HMCTS Civil, Family and Tribunal User Experience (UX) Services Contract

Notice Description

HMCTS' Reform Programme includes the CFT Programme (Civil, Family and Tribunal) which is designed to develop efficient, proportionate and accessible services that provide people with access to justice via their channel of choice and that works for all users. HMCTS is seeking a managed service provider to ensure that high quality service design, interaction design, content design and user research is carried out which puts users at the heart of service development to deliver services that are simple, easy to use and comply with GDS design principles.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2a35a66f-13da-4907-856c-774541e6d18e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£5,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Aug 20214 years ago
Submission Deadline
20 May 2021Expired
Future Notice Date
Not specified
Award Date
9 Aug 20214 years ago
Contract Period
9 Aug 2021 - 9 Aug 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE.
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ENGINE PARTNERS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83-2021-08-26T15:14:28+01:00",
    "date": "2021-08-26T15:14:28+01:00",
    "ocid": "ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_268398/991933",
        "title": "HMCTS Civil, Family and Tribunal User Experience (UX) Services Contract",
        "description": "HMCTS' Reform Programme includes the CFT Programme (Civil, Family and Tribunal) which is designed to develop efficient, proportionate and accessible services that provide people with access to justice via their channel of choice and that works for all users. HMCTS is seeking a managed service provider to ensure that high quality service design, interaction design, content design and user research is carried out which puts users at the heart of service development to deliver services that are simple, easy to use and comply with GDS design principles.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 5000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2021-05-20T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-08-10T00:00:00+01:00",
            "endDate": "2023-08-09T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-39199",
            "name": "Ministry of Justice.",
            "identifier": {
                "legalName": "Ministry of Justice."
            },
            "address": {
                "streetAddress": "102 Petty France",
                "locality": "London",
                "postalCode": "SW1H 9AJ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "HMCTSCommissioningandCommercial@justice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-OC365812",
            "name": "Engine Partners UK LLP",
            "identifier": {
                "legalName": "Engine Partners UK LLP",
                "scheme": "GB-COH",
                "id": "OC365812"
            },
            "address": {
                "streetAddress": "60 Great Portland St, London W1W 7RT"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-39199",
        "name": "Ministry of Justice."
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83-1",
            "status": "active",
            "date": "2021-08-10T00:00:00+01:00",
            "datePublished": "2021-08-26T15:14:28+01:00",
            "value": {
                "amount": 5000000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-OC365812",
                    "name": "Engine Partners UK LLP"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-08-10T00:00:00+01:00",
                "endDate": "2023-08-09T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/2a35a66f-13da-4907-856c-774541e6d18e",
                    "datePublished": "2021-08-26T15:14:28+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1f1cf135-e54d-407b-8260-45b795052fb3",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "documentType": "tenderNotice",
                    "description": "Redacted HMCTS Civil, Family and Tribunal User Experience (UX) Services Contract",
                    "url": "http://file:///C:/Users/jlg40t/Downloads/RM1043.7-DOS5-Schedule-6-Order-Form_HMCTS_UX_vFinal_Redacted.pdf"
                }
            ]
        }
    ]
}