Notice Information
Notice Title
Customer Relationship Management
Notice Description
CRM solution will optimize and enable contact handlers to deliver a customer focused service through the implementation of an efficient, effective and streamlined solution.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/4e31e65b-d37b-4682-aba9-d1f6ab6a76ac
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
48445000 - Customer Relation Management software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £211,642 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Jun 20223 years ago
- Submission Deadline
- 18 Nov 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 3 Apr 20223 years ago
- Contract Period
- 12 Jun 2022 - 12 Jun 2025 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- POLICE, FIRE & CRIME COMMISSIONER FOR STAFFORDSHIRE
- Contact Name
- Sarah Willacy
- Contact Email
- sarah.willacy@staffordshire.pnn.police.uk
- Contact Phone
- +44 7929658099
Buyer Location
- Locality
- STAFFORD
- Postcode
- ST18 0YY
- Post Town
- Stoke-on-Trent
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG2 Shropshire and Staffordshire
- Small Region (ITL 3)
- TLG24 Staffordshire CC
- Delivery Location
- Not specified
-
- Local Authority
- Stafford
- Electoral Ward
- Milwich
- Westminster Constituency
- Stone, Great Wyrley and Penkridge
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/4e31e65b-d37b-4682-aba9-d1f6ab6a76ac
29th June 2022 - Awarded contract notice on Contracts Finder -
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=40048&B=BLUELIGHT
Customer Relationship Management System -
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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