Award

Provision of Customer Survey

NHS RESOLUTION

This public procurement record has 1 release in its history.

Award

14 Nov 2017 at 17:45

Award Notice
Summary of the contracting process

NHS Resolution is seeking to enhance its engagement with scheme members through the procurement of customer survey services, a contract titled "Provision of Customer Survey". This initiative falls under the market research services category and is located in London, United Kingdom. The procurement process has reached the award stage, with a contract value of £23,565. The contract period is set to commence on 11th December 2017 and will run until 10th December 2020. The open procurement method was applied, and the tender submission deadline was on 29th September 2017.

This contract presents a significant opportunity for small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) specialising in customer experience and market research. Companies that offer innovative survey methodologies, analytics, and customer engagement strategies would be particularly well-positioned to compete for similar future tenders, as NHS Resolution aims to leverage insights gained from these services to address factors related to compensation claims and improve overall service delivery.

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Notice Information

Notice Title

Provision of Customer Survey

Notice Description

NHS Resolution wish to procure for the provision of customer survey services in order to develop a 'partnership' approach with the members of our schemes by determining the causes and outcomes of compensation claims with the goal to ultimately stem the rising cost of indemnity cover.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a0fb94be-0a9b-414a-9616-3bdedd72244d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0fb6ab6e-daca-48fe-92c1-cb431027db47
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79300000 - Market and economic research; polling and statistics

79310000 - Market research services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£23,565 Under £100K
Lots Value
Not specified
Awards Value
£23,565 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Nov 20178 years ago
Submission Deadline
29 Sep 2017Expired
Future Notice Date
Not specified
Award Date
8 Nov 20178 years ago
Contract Period
11 Dec 2017 - 10 Dec 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS RESOLUTION
Contact Name
Contract Queries
Contact Email
contract.queries@resolution.nhs.uk
Contact Phone
+44 2078112700

Buyer Location

Locality
LONDON
Postcode
SW1W 9SZ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOCIAL MARKET RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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