Notice Information
Notice Title
9662 - Customer support officer for the customer contact centre in City Hall, Norwich - AWARD
Notice Description
Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The council has a need to provide a Customer support officer (CSO) who will be located in the customer contact centre on a daily basis. NoCC are offering an opportunity for a company to supply a CSO for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis). The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular "face" in the contact centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike. The new contract is planned to commence 18 July 2017 Please note that there are TUPE implications with this contract.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a10ac809-3751-4eb3-9e06-b2bea6782e9d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/ea95337f-7b2d-444e-9f61-42460c23c954
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79620000 - Supply services of personnel including temporary staff
79710000 - Security services
79713000 - Guard services
Notice Value(s)
- Tender Value
- £96,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £13 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 30 Aug 20178 years ago
- Submission Deadline
- 12 Jun 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 18 Jun 20178 years ago
- Contract Period
- 17 Jul 2017 - 17 Jul 2018 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORWICH CITY COUNCIL E-TENDERING
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NORWICH
- Postcode
- NR2 1NH
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- Norwich
- Electoral Ward
- Mancroft
- Westminster Constituency
- Norwich South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/ea95337f-7b2d-444e-9f61-42460c23c954
30th August 2017 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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