Award

Contact Centre Telephony Service - TERMINATED

HALTON BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

18 Feb 2025 at 15:21

Award Notice
Award

08 Nov 2024 at 12:58

Award Notice
Summary of the contracting process

Halton Borough Council has embarked on a procurement process for a Contact Centre Telephony Service under a Call-Off Agreement from G-Cloud 13. The contract, which falls under the IT services industry category (consulting, software development, Internet, and support), was initially awarded on 7th November 2024 and was set to end on 18th February 2025. The procurement utilized a selective method, specifically a call-off from a framework agreement, and the tender valued at GBP 326,939.80, targeted the North West region of the United Kingdom. Key dates included the tender period ending on 1st November 2024 and the contract period beginning on 8th November 2024. Unfortunately, the agreement was terminated on 18th February 2025.

This procurement opportunity, though terminated, highlights the potential for businesses specializing in IT services, particularly those offering Contact Centre as a Service (CCaaS), to engage in public sector contracts. Such opportunities are well-suited for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs), offering a pathway for expanding market presence and securing significant contracts. Future tenders of this nature by organisations like Halton Borough Council could provide substantial growth opportunities for businesses in the technology sector.

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Notice Information

Notice Title

Contact Centre Telephony Service - TERMINATED

Notice Description

Call-Off Agreement from G-Cloud 13 Platform Service ID - 312979246203545 Provision of a CCaaS - Contact Centre as a Service Contract/Call-Off Agreement Terminated as of 18/02/2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a1bf53e2-d1ba-4e4c-87fe-1f899fbe2dda
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/291e9773-3aca-4814-802a-7b38f2807519
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£326,939 £100K-£500K
Lots Value
Not specified
Awards Value
£326,939 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Feb 20251 years ago
Submission Deadline
1 Nov 2024Expired
Future Notice Date
Not specified
Award Date
7 Nov 20241 years ago
Contract Period
8 Nov 2024 - 18 Feb 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HALTON BOROUGH COUNCIL
Contact Name
Pauline Lowe
Contact Email
pauline.lowe@halton.gov.uk
Contact Phone
0151 511 8369

Buyer Location

Locality
WIDNES
Postcode
WA8 7QF
Post Town
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
Halton
Electoral Ward
Central & West Bank
Westminster Constituency
Widnes and Halewood

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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