Tender

GB-Middlesbrough: Customer Experience (CX) Review and Strategy Development

TEESSIDE UNIVERSITY

This public procurement record has 1 release in its history.

Tender

08 Jan 2024 at 14:40

Tender Notice
Summary of the contracting process

Teesside University is looking to procure a specialist consultant/agency to develop a Customer Experience Strategy. The tender ID is BIP833641625, with a contract value of £500,000 and a tender deadline of 29th January 2024. The services fall under the Business and management consultancy services category. The contract period is set to start on 25th February 2024 and end on 24th February 2027.

This tender opportunity presents a chance for small or medium enterprises (SMEs) to contribute to Teesside University's Customer Experience Strategy. Businesses in the consultancy services industry, especially those with expertise in customer experience development, would be well-suited to compete. As the procurement method is an open procedure, interested parties have the opportunity to showcase their capabilities in this field and potentially secure a significant contract.

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Notice Information

Notice Title

GB-Middlesbrough: Customer Experience (CX) Review and Strategy Development

Notice Description

Teesside University (TU) wish to procure a specialist CX consultant / agency to support the development of a TU Group Customer Experience Strategy - the work has been split into the delivery of the following two objectives: 1.To develop a clear understanding of TU Group's current position with regards Customer Experience. 2.To develop a TU Group overarching Customer Experience (CX) Strategy Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f4974f0d-f174-477c-aea6-fb46a52871a2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jan 20242 years ago
Submission Deadline
29 Jan 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Feb 2024 - 24 Feb 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TEESSIDE UNIVERSITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MIDDLESBROUGH
Postcode
TS1 3BA
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC North East (England)
Local Authority
Middlesbrough
Electoral Ward
Central
Westminster Constituency
Middlesbrough and Thornaby East

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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