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Provision of Call Centre Software

Intellectual Property Office

This public procurement record has 1 release in its history.

Award

21 Jun 2023 at 10:57

Award Notice
Summary of the contracting process

The Intellectual Property Office has awarded a contract for the provision of Call Centre Software. The contract, valued at £24,674.40 GBP, was awarded to 8X8 UK LIMITED. The procurement method used was selective, with a contract period starting on May 16, 2023, and ending on May 15, 2024. The tender process concluded on May 1, 2023, and the contract was awarded on June 16, 2023. The Intellectual Property Office located in Newport, United Kingdom, initiated this tender process.

This contract for Call Centre Software could create business growth opportunities for companies specialising in IT software packages. Businesses that are part of the SME category are well-suited to compete for this opportunity. The contract is part of a call-off from a framework agreement, providing a chance for businesses to showcase their capabilities in providing such software solutions. The successful bidder, 8X8 UK LIMITED, demonstrates the potential for companies in the industry to secure contracts with the Intellectual Property Office.

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Notice Information

Notice Title

Provision of Call Centre Software

Notice Description

Call centre software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a2802eb7-a064-49b6-93b0-9a9b8cc38c77
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9db4c060-9554-4507-8845-5c071df9d174
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£24,674 Under £100K
Lots Value
Not specified
Awards Value
£24,674 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jun 20233 years ago
Submission Deadline
1 May 2023Expired
Future Notice Date
Not specified
Award Date
16 Jun 20233 years ago
Contract Period
16 May 2023 - 15 May 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Intellectual Property Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8QQ
Postcode Area
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

8x8 UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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