Notice Information
Notice Title
End-to-End Claims Handling Service
Notice Description
The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service). The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value. The Strategic Partner will be responsible for: - Service Management Services - Support Services - Deposit Services - Non Deposit Services FSCS may during the life of the contract require the Service Provider to provide the following Optional Services: - Insurance Provision Services; - Identification and Verification Tool; - Portfolio Management Tool - Physical Storage - Default Investigation Services - Thematic Issues Resolution The full description can be obtained from the OJEU contract award notice
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/7bbbc22c-118b-4a0a-aa5e-7e7739466d1e
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
66 - Financial and insurance services
-
- CPV Codes
66000000 - Financial and insurance services
Notice Value(s)
- Tender Value
- £68,100,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- £68,100,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 May 20187 years ago
- Submission Deadline
- 18 Dec 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Jan 20188 years ago
- Contract Period
- 1 Jul 2018 - 1 Apr 2023 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FSCS
- Contact Name
- Not specified
- Contact Email
- chris.sutherland@fscs.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- EC3A 7QU
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- City of London
- Electoral Ward
- Portsoken
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/7bbbc22c-118b-4a0a-aa5e-7e7739466d1e
24th May 2018 - Awarded contract notice on Contracts Finder -
http://ted.europa.eu/TED/notice/udl?uri=TED:NOTICE:221710-2018:TEXT:EN:HTML
The link below is to the OJEU contract award notice
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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