Notice Information
Notice Title
CITB Voice of the Customer Platform and Support Services
Notice Description
CITB have a requirement for a 'Voice of the Customer' (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/e23ed4fb-63ba-40ce-9bcd-2cb420eda47c
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £348,650 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £348,650 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Nov 20241 years ago
- Submission Deadline
- 21 Oct 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Oct 20241 years ago
- Contract Period
- 4 Nov 2024 - 3 Nov 2028 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CONSTRUCTION INDUSTRY TRAINING BOARD
- Contact Name
- Not specified
- Contact Email
- citb-procurement@gov.sscl.com
- Contact Phone
- +443004567000
Buyer Location
- Locality
- KING'S LYNN
- Postcode
- PE31 6RH
- Post Town
- Peterborough
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH52 North and West Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- King's Lynn and West Norfolk
- Electoral Ward
- Bircham with Rudhams
- Westminster Constituency
- North West Norfolk
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/e23ed4fb-63ba-40ce-9bcd-2cb420eda47c
15th November 2024 - Awarded contract notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=903079599
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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