Award

CITB Voice of the Customer Platform and Support Services

CONSTRUCTION INDUSTRY TRAINING BOARD

  • Contract Timeline

    Publication Date

    15th November 2024 11:00:04 AM

  • Contract Summary

    CITB have a requirement for a 'Voice of the Customer' (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91

    Publication Source

    Contracts Finder

    Procurement Stage

    Award

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72000000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    CONSTRUCTION INDUSTRY TRAINING BOARD

    Buyer Name

    Buyer Email

    citb-procurement@gov.sscl.com

    Buyer Phone

    +443004567000

    Buyer Address

    Sand Martin House, Bittern Way

    King's Lynn

    PE31 6RH

    UK

  • Awarded Supplier(s)

    Supplier Name(s)

    QUALTRICS IRELAND LIMITED

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