Notice Information
Notice Title
Real Time Satisfaction Surveys
Notice Description
L&Q have a need for real time satisfaction feedback from customers about the service they are receiving from L&Q. These insights are used to identify areas for improvement and are also used for Key Performance Indicator (KPI) reporting. These surveys are delivered to residents as either IVR telephone keypad surveys or email surveys to enable rapid feedback. The surveys cover a range of business areas - the following real-time surveys are currently being carried out: * Customer Service Centre Satisfaction Survey (IVR) * Initial Complaint Satisfaction Survey 1 (IVR) * Follow Up Complaint Satisfaction Survey 2 (IVR) * PRS/IMR/LLR Moving In Satisfaction Survey (email) * PRS/IMR/LLR Exit Satisfaction Survey (email) * Aftercare Satisfaction Survey (IVR & email) * Social Media Response Satisfaction Survey (email) Please see the procurement documentation for further details of the requirement and the process.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/718874c9-adfc-4d77-89df-042b468b5f84
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other - Closed invitational procurement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79310000 - Market research services
Notice Value(s)
- Tender Value
- £31,169 Under £100K
- Lots Value
- Not specified
- Awards Value
- £31,169 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Jul 20196 years ago
- Submission Deadline
- 28 May 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Jul 20196 years ago
- Contract Period
- 2 Sep 2019 - 31 Mar 2020 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON & QUADRANT HOUSING TRUST
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- E15 4PH
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- Not specified
-
- Local Authority
- Newham
- Electoral Ward
- Stratford
- Westminster Constituency
- Stratford and Bow
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/718874c9-adfc-4d77-89df-042b468b5f84
29th July 2019 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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