Award

Call-2-Collect Automated Dialling Platform & Communication Service

YOUR HOMES NEWCASTLE LTD

This public procurement record has 1 release in its history.

Award

04 Oct 2023 at 09:02

Award Notice
Summary of the contracting process

The contracting process was initiated by Your Homes Newcastle Ltd for the provision of Annual Support & Maintenance Renewal for the Call-2-Collect Automated Dialling Platform & Communication Service. The tender falls under the category of Software package and information systems services. The procurement method used was Other - Negotiated Direct Award, and the contract period spans from September 1, 2023, to August 31, 2024. The tender deadline for submission was on August 31, 2023, and the contract was awarded to VOICESCAPE LIMITED.

This procurement opportunity by Your Homes Newcastle Ltd offers a chance for businesses in the technology sector providing software support and maintenance services to participate. With a focus on supporting voice services through innovative solutions, this tender is suited for SMEs in the industry. Businesses looking to provide scalable communication services can leverage this opportunity for growth and collaboration.

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Notice Information

Notice Title

Call-2-Collect Automated Dialling Platform & Communication Service

Notice Description

Annual Support & Maintenance Renewal - (Call-2-Collect Platform & Automated Dialler Communication Service) - The Call-2-Service Platform is the base operating layer for all of HC's communication services. It provides outbound and inbound capabilities for voice, text and email messaging. It can provide for voice services to be delivered in a range of languages and is completely scalable to cater for peak periods.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a35886a6-88a2-40ab-a2f1-40e7ebf925bf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f48e3e03-cd61-4c6b-b84f-da26f147c5cb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Negotiated Direct Award - Annual Support & Maintenance for Software Provided & Managed By Software Company
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£119,400 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Oct 20232 years ago
Submission Deadline
31 Aug 2023Expired
Future Notice Date
Not specified
Award Date
30 Aug 20232 years ago
Contract Period
31 Aug 2023 - 31 Aug 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
YOUR HOMES NEWCASTLE LTD
Contact Name
David Bell
Contact Email
david.w.bell@yhn.org.uk
Contact Phone
01912787765

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE7 7LX
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Dene & South Gosforth
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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