Award

Right To Buy Agents Service

DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES

This public procurement record has 2 releases in its history.

AwardUpdate

01 Feb 2022 at 12:08

Award Notice
Award

23 Apr 2021 at 11:15

Award Notice
Summary of the contracting process

The contract titled "Right To Buy Agents Service" is managed by the Department for Levelling Up, Housing and Communities, focusing on the provision of a customer service centre for social housing tenants and their landlords in England. This tender, which is an extension of an existing contact centre contract, is aimed at enhancing support for tenants with enquiries related to their Right to Buy options and assisting landlords with regulatory guidance. The contract period runs from 1st April 2021 to 31st March 2023, with a total value of approximately £600,666. It falls under the services category and is classified under the CPV code for call centres.

This procurement process presents lucrative opportunities for businesses, especially small and medium-sized enterprises (SMEs) that specialise in contact centre operations or customer service solutions. Companies equipped to handle diverse communication channels—such as phone, live chat, and email—would thrive in this competitive landscape. The focus on enhancing service delivery in social housing offers a strategic avenue for SMEs to expand their capabilities and client base, contributing to socio-economic development within the housing sector.

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Notice Information

Notice Title

Right To Buy Agents Service

Notice Description

Provision of a Right to Buy Contact Centre Service. This is a customer service centre for tenants of social housing and their landlords (local authorities and housing associations). The Contact Centre Service is required to: * handle general enquiries through a range of media (phone / live chat / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and * support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme. More details on the current service provided can be found at: https://righttobuy.gov.uk Additional information: This is a variation to MHCLG's existing contract for the provision of contact centre services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9faa6050-0874-4e82-a234-aea29c865bd7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Variation to existing Contact Centre contract
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£600,666 £500K-£1M
Lots Value
Not specified
Awards Value
£600,666 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Feb 20224 years ago
Submission Deadline
30 Mar 2021Expired
Future Notice Date
Not specified
Award Date
30 Mar 20214 years ago
Contract Period
31 Mar 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES
Additional Buyers

MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

EXELA TECHNOLOGIES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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