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IBM Hardware and Software Maintenance

Student Loans Company

This public procurement record has 1 release in its history.

Award

21 Aug 2026 at 10:31

Award Notice
Summary of the contracting process

Student Loans Company Limited procured a 24-month maintenance agreement covering IBM hardware and software. The requirement is primarily software maintenance and repair services, with associated support for IBM hardware, intended to keep the organisation’s IBM technology operational. Delivery covers the United Kingdom. The buyer is Student Loans Company Limited, based in Glasgow, Scotland. This is a technology support and maintenance requirement rather than a new equipment supply or software development project. It is relevant to businesses that maintain IBM hardware and software estates, provide technical fault repair and ongoing support, and can deliver services across the UK. The procurement is categorised as services and was suitable for small and medium-sized enterprises, while participation was not reserved for voluntary, community or social enterprises.

The procurement is complete and was awarded on 31 January 2025 to Specialist Computer Centres PLC. The award value is £999,405.80. The contract runs from 1 April 2025 to 31 March 2027. The original tender deadline was 21 March 2025 at 12:00. The process used a selective procedure as a call-off from a framework agreement. The published procurement value and awarded value are both £999,405.80. One supplier is identified as receiving the award. The outcome indicates that the buyer selected a framework supplier for a defined IBM hardware and software maintenance term, rather than running an unrestricted open competition for a new standalone service arrangement.

For suppliers assessing future demand, this award shows that Student Loans Company Limited buys substantial, multi-year support for an IBM technology estate through a framework call-off. A credible competitor would need demonstrable capability in IBM hardware maintenance, IBM software maintenance, fault diagnosis, repair, technical support and service continuity. It would also need the operational capacity to support a UK-wide requirement over a sustained service term, manage customer issues and meet contractual response and performance obligations. The award to Specialist Computer Centres PLC, identified as an SME, shows that a business of that scale can compete for this type of requirement. Firms with established IBM support expertise, reliable engineering and service-management resources, and framework access would be well placed when this buyer next tests the market.

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Notice Information

Notice Title

IBM Hardware and Software Maintenance

Notice Description

This procurement exercise was to place a maintenance agreement for both IBM hardware and software for a period of 24 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a3aa6250-738d-4869-af31-7735e839207e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/656ba258-10f9-42d9-931c-7d8876728cdd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
£999,405 £500K-£1M
Lots Value
Not specified
Awards Value
£999,405 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20266 days ago
Submission Deadline
21 Mar 2025Expired
Future Notice Date
Not specified
Award Date
31 Jan 20251 years ago
Contract Period
1 Apr 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Student Loans Company
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

Specialist Computer Centres PLC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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