Award

Synergy Business Process Services (BPS)

DWP

This public procurement record has 1 release in its history.

Award

06 Mar 2026 at 18:23

Award Notice
Summary of the contracting process

The procurement process for the "Synergy Business Process Services (BPS)" has been effectively completed, with the Department for Work and Pensions (DWP) serving as the leading contracting authority. The tender aimed to deliver a top-tier, Value for Money shared Human Resources and Finance Business Process Service solution under the Synergy Programme encompassing the Ministry of Justice, Department for the Environment, Food and Rural Affairs, and the Home Office. With a total contract value of £873.41 million, Capita Business Services Ltd was awarded the contract on 2nd March 2026, for execution until 1st March 2033. The programme falls within the IT services category, covering consulting, software development, Internet, and support, located in the United Kingdom.

This procurement offers significant business growth opportunities for firms specialising in IT services, specifically consulting and software development. Although selective in approach employing a competitive procedure with negotiation, this project integrates sustainability into government services, heralding transformation across multiple government departments and their Arm's Length Bodies. Businesses that are experienced in fulfilling large-scale government contracts and are adept at delivering shared service solutions may find substantial opportunities in engaging with the Synergy Programme's initiatives. However, it's noteworthy that the contract is not deemed suitable for SMEs or VCSEs, suggesting a focus on larger entities with established service delivery capabilities.

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Notice Information

Notice Title

Synergy Business Process Services (BPS)

Notice Description

"The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users. The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy. The Synergy Programme comprises the following central Government Departments (Departments) and their Arm's Length Bodies (ALBs). - Ministry of Justice (MoJ); - Department for Work and Pensions (DWP); - Department for the Environment, Food and Rural Affairs (DEFRA); and - Home Office (HO). DWP are currently the lead contracting authority for The Synergy Programme. The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs. The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services."

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3d454583-389d-43ee-b33d-8b183cd98c6f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£873,410,000 £100M-£1B
Lots Value
Not specified
Awards Value
£606,610,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
6 Mar 20261 weeks ago
Submission Deadline
16 Jun 2025Expired
Future Notice Date
Not specified
Award Date
2 Mar 20261 weeks ago
Contract Period
2 Mar 2026 - 1 Mar 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DWP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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