Award

HMPO Customer Service Excellence Accreditation

ATAMIS LTD

This public procurement record has 1 release in its history.

Award

29 Mar 2021 at 13:45

Summary of the contracting process

The procurement process for the "HMPO Customer Service Excellence Accreditation" was conducted by ATAMIS LTD, a department within the Home Office, focusing on service evaluations within the customer satisfaction survey industry. This award, with a contract value of £75,000, is classed under the CPV code 79342311. The contract period commenced on 7th September 2016 and concluded on 6th September 2021. The procurement was carried out using a selective method as a call-off from a framework agreement, and the award notice was published on 29th March 2021.

This contract presents significant growth opportunities for businesses specialising in customer service and satisfaction assessments. Small and medium-sized enterprises (SMEs) are particularly well-suited to participate, as the procurement indicates an openness to their involvement. Businesses that can demonstrate innovative approaches in customer experience evaluation and possess a solid understanding of service delivery metrics will find this tendering process advantageous for expanding their client portfolios.

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Notice Title

HMPO Customer Service Excellence Accreditation

Notice Description

HMPO Customer Service excellence Additional information: https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001Qtv4/iCgZvDfSR0KCbII4tSKC4CQBJihFzd.X5ao6XUUi0vU

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a4596b87-a6b0-4c40-b7d0-57ffb84b71fb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7b9c86d3-e87a-4706-88e3-4d4c4806febf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£75,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Mar 20214 years ago
Submission Deadline
6 Mar 2016Expired
Future Notice Date
Not specified
Award Date
6 Sep 20169 years ago
Contract Period
6 Sep 2016 - 6 Sep 2021 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ATAMIS LTD
Contact Name
Simon Moulton
Contact Email
simon.moulton@hmpo.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
DURHAM
Postcode
DH1 1SL
Post Town
Durham
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
Not specified

Local Authority
County Durham
Electoral Ward
Elvet and Gilesgate
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

CENTRE FOR ASSESSMENT

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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