Award

Provision of Service Desk

CPS

This public procurement record has 1 release in its history.

Award

05 Dec 2023 at 14:35

Award Notice
Summary of the contracting process

The CPS has awarded a contract for the Provision of Service Desk valued at £10,308,632.40 GBP. The procurement method used was selective with a call-off from a framework agreement. The contract period is from 19th February 2024 to 18th February 2027. The procurement stage is completed, and the award date was 5th June 2023. The service desk will be located in London, United Kingdom.

This tender presents opportunities for SMEs and VCSEs seeking to provide helpdesk services. Businesses in the IT services industry catering to helpdesk support are well-suited to compete for this contract. The buyer, CPS, awarded the contract to EntServ UK Ltd Part of DXC Technology, indicating potential for collaboration with large-scale IT service providers. The contract value and duration offer a stable revenue stream for successful suppliers.

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Notice Information

Notice Title

Provision of Service Desk

Notice Description

Provision of Service Desk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d7d6d4b7-448c-4186-ba6b-26b169960a78
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253100 - Helpdesk services

Notice Value(s)

Tender Value
£10,308,632 £10M-£100M
Lots Value
Not specified
Awards Value
£10,308,632 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Dec 20232 years ago
Submission Deadline
31 Mar 2023Expired
Future Notice Date
Not specified
Award Date
4 Jun 20232 years ago
Contract Period
19 Feb 2024 - 18 Feb 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CPS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9EA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ENTSERV UK LTD PART OF DXC TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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