Award

WCC - Contact Centre Telephony

WARWICKSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

04 Apr 2023 at 14:26

Award Notice
Summary of the contracting process

The Warwickshire County Council has awarded a contract for the provision of a Contact Centre telephony solution/service. The procurement method used was a Negotiated procedure without prior publication. The contract value is GBP 755,034.31, and the contract period is from 3rd April 2023 to 2nd April 2027. The tender closed on 21st December 2022, and the service category is Postal and telecommunications services. The contract has been awarded to Britannic Technologies Ltd, a large-scale business based in Guildford, United Kingdom.

This tender presents an opportunity for businesses to provide cloud-based telephony services to Warwickshire County Council. SMEs with expertise in telecom technology integration and omnichannel communication would be well-suited to compete for this contract. The council requires a solution that can integrate with their existing infrastructure and Microsoft Teams, showing potential for long-term collaboration and growth opportunities in the telecommunications sector. Interested businesses should consider the scalability and user requirements outlined in the tender specifications to tailor their proposals accordingly.

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Notice Information

Notice Title

WCC - Contact Centre Telephony

Notice Description

Warwickshire County Council (the "Council") is seeking a Supplier to provide a Contact Centre telephony solution/service (the "Solution"). The Solution must include the following core requirements: - be cloud-based and delivered as software as a service ("SaaS") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required; - capable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs; - able to fully integrate with Microsoft Teams; - capable of delivering omnichannel communications including IVR; - scalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users. The Solution must further allow select Council users to perform day-to-day administration tasks including: - managing user accounts (where this is not performed through federated ID management); - recording voice messages; - editing form options; and - managing call queues. Additional information: This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fe05a755-acf6-4a5e-92ac-961f8a63a98b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£755,034 £500K-£1M
Lots Value
Not specified
Awards Value
£755,034 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Apr 20233 years ago
Submission Deadline
21 Dec 2022Expired
Future Notice Date
Not specified
Award Date
22 Feb 20233 years ago
Contract Period
2 Apr 2023 - 2 Apr 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WARWICKSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARWICK
Postcode
CV34 4RL
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Warwick
Electoral Ward
Warwick Saltisford
Westminster Constituency
Warwick and Leamington

Supplier Information

Number of Suppliers
1
Supplier Name

BRITANNIC TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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