Award

Information Request Case Management System (i-Case) Renewal

DURHAM COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

06 Nov 2025 at 16:11

Summary of the contracting process

Durham County Council has successfully awarded a contract for the renewal of the Information Request Case Management System (i-Case) to Civica UK Limited. This contract falls under the IT services category, including consulting, software development, Internet, and support, and is part of a selective procurement process through a call-off from a framework agreement. The contract commenced on 1st November 2025 and will run until 31st October 2027, with the contract value totalling £132,591. The services will be delivered in England, United Kingdom, with the award notice published on 6th November 2025.

This tender provides an excellent opportunity for businesses involved in IT services to align themselves with public sector projects, particularly those that can expand through public sector partnerships. Small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs) that specialise in case management systems, would find this contract particularly beneficial for growth. By engaging with such contracts, businesses can demonstrate their capability to support critical public infrastructure, thereby strengthening their market position and credibility.

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Notice Title

Information Request Case Management System (i-Case) Renewal

Notice Description

To extend the existing contact with I-Case/Civica for the ongoing supply of an information request case management system.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a62480b0-46b0-4da3-8c50-de979f3398d5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2256f9c3-fea6-4140-8e7b-9855a90f6578
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£132,591 £100K-£500K
Lots Value
Not specified
Awards Value
£132,591 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Nov 20253 months ago
Submission Deadline
30 Oct 2025Expired
Future Notice Date
Not specified
Award Date
31 Oct 20253 months ago
Contract Period
1 Nov 2025 - 31 Oct 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DURHAM COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5UQ
Post Town
Durham
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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