Tender

End-to-End Claims Handling Service

FSCS

This public procurement record has 1 release in its history.

Tender

25 Jul 2017 at 15:01

Tender Notice
Summary of the contracting process

The Financial Services Compensation Scheme Limited (FSCS) is inviting tenders for an "End-to-End Claims Handling Service" aimed at enhancing customer experience and transforming its outsourcing arrangements. The procurement is currently at the tender stage, with a submission deadline set for 23rd August 2017. This opportunity falls under the financial and insurance services category, with services required across various locations, including the United Kingdom and British Overseas Territories. The contract is anticipated to commence on 1st July 2018 and will continue until 31st March 2023.

This tender presents substantial growth opportunities for businesses specialising in claims handling and financial service management. Companies that can deliver comprehensive service management, support services, and optional insurance provision are particularly well-suited for this contract. Additionally, those with expertise in verifying client information and managing portfolios will find this opportunity aligns with their capabilities, as FSCS seeks to establish fewer but stronger partnerships to drive value.

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Notice Information

Notice Title

End-to-End Claims Handling Service

Notice Description

The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service). The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value. The Strategic Partner will be responsible for: * Service Management Services * Support Services * Deposit Services * Non Deposit Services FSCS may during the life of the contract require the Service Provider to provide the following Optional Services: * Insurance Provision Services; * Identification and Verification Tool; * Portfolio Management Tool * Physical Storage * Default Investigation Services * Thematic Issues Resolution The full description can be obtained from the OJEU notice Additional information: Information on the value of the contract can be obtained from the tender documents. FSCS intends to use an eTendering system for this process. To express interest and access the content. - Click the 'Express Interest' button at the top of the page. - to view the relevant documents please follow the steps below: 1. Register your company on FSCS eTendering portal (this is only required once) - Browse to the eTendering Portal https://fscs.bravosolution.co.uk/web/login.html and click the link to register - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the Market Sounding - Login to the portal with the username/password - Click the 'ITTs Open To All Suppliers' link. (This opportunity is open to any registered supplier) - Click on the relevant PQQ i.e.FSCS 301 End to End Claims Handling Services'

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a62c0121-c943-447c-b04c-f27ff10197f4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b7a4d199-d032-4f38-930f-03a020140050
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jul 20178 years ago
Submission Deadline
23 Aug 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2018 - 31 Mar 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FSCS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3A 7QU
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Portsoken
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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