Tender

Provision of a Domestic Abuse Case Management System

WARRINGTON BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

22 Nov 2023 at 11:10

Tender Notice
Summary of the contracting process

The Warrington Borough Council is seeking bid submissions for the "Provision of a Domestic Abuse Case Management System" as a cloud-based Software-as-a-Service solution. The contract is for an initial 36 months with the option to extend. The tender deadline is 8th December 2023, and the contract period is from 1st February 2024 to 31st January 2027.

This opportunity is suitable for businesses providing software support, implementation, and supply services. Small and medium-sized enterprises (SMEs) are encouraged to participate. The Council will only address queries raised on The Chest platform, offering a growth opportunity for businesses in the software services industry.

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Notice Information

Notice Title

Provision of a Domestic Abuse Case Management System

Notice Description

Warrington Borough Council (the "Council") is pleased to invite bid submissions for the provision and support of a new Domestic Abuse Case Management System (the "Solution") delivered as a cloud-based Software-as-a-Service (SaaS) solution. The Solution shall support the delivery of domestic abuse advice and prevention, by providing a comprehensive case management system, including (but not limited to): * support for the typical case management lifecycle, such as from case creation with a unique reference number, through update, resolution, closure and archive; * case management features and tools that help the officer effectively manage their caseload, such as work queues, individual work trays, case assignment, alerts, notifications, tasks, scheduled events, case status, automated escalations; * tools available to the manager to monitor and improve performance on cases; * support for case notes and multiple investigations; * support for case sign-off by managers; * correspondence by letters, text messages and emails (both pre-worded and customisable) * client/ contact management. The Contract shall be for an initial term of thirty-six (36) months with the option to extend for two (2) periods of twelve (12) months at the Council's discretion. To ensure that everything is logged and audited, only correspondence, questions and clarifications raised in The Chest will be addressed by the Council. The Council will not respond to any e-mails, letters or telephone calls regarding this opportunity.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8602bbb7-40b1-4fcd-8873-e5024e20f470
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

72263000 - Software implementation services

72268000 - Software supply services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20232 years ago
Submission Deadline
8 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2024 - 31 Jan 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WARRINGTON BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA1 2NT
Post Town
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
Not specified
Local Authority
Warrington
Electoral Ward
Bewsey and Whitecross
Westminster Constituency
Warrington South

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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