Award

Voicescape 12 Month Proof of Concept

DURHAM COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

31 Aug 2022 at 13:15

Award Notice
Summary of the contracting process

The Durham County Council has awarded the contract for the "Voicescape 12 Month Proof of Concept" project to VOICESCAPE LIMITED. The procurement method used was selective, involving a call-off from a framework agreement. The contract period will start on 1st September 2022 and end on 31st August 2023. The procurement focused on services within the CPV category of "Industry specific software package". The tender period ended on 24th August 2022, with the award worth £36,093 in GBP.

This tender presents opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations to engage in providing specialised software services. Businesses within the North East of the United Kingdom are well-suited to compete. The contracting authority, Durham County Council, seeks to implement an automated outreach solution for customer engagement, welfare promotion, and efficient resource utilisation, indicating a focus on enhancing operational effectiveness and service delivery.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Voicescape 12 Month Proof of Concept

Notice Description

The Transactions & Customer Services Team would like to implement an automated outreach via outbound telephony/SMS and behavioural insight solution to increase engagement while using resource smartly and effectively, to deliver operational efficiencies by removing nonvalue-added tasks to deliver improved customer engagement, promoting welfare practice and maximising payments and income. The Voicescape system has been identified for use by the team and will be direct awarded via G-Cloud for the proof of concept which will then potentially roll out across the organisation if the proof of concept is a success.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1c91c983-46a6-48a7-83b8-d88c61945c28
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£36,093 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Aug 20223 years ago
Submission Deadline
24 Aug 2022Expired
Future Notice Date
Not specified
Award Date
24 Aug 20223 years ago
Contract Period
31 Aug 2022 - 31 Aug 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DURHAM COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5UL
Post Town
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England)
Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538-2022-08-31T14:15:02+01:00",
    "date": "2022-08-31T14:15:02+01:00",
    "ocid": "ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "PWP5241 / DN628428",
        "title": "Voicescape 12 Month Proof of Concept",
        "description": "The Transactions & Customer Services Team would like to implement an automated outreach via outbound telephony/SMS and behavioural insight solution to increase engagement while using resource smartly and effectively, to deliver operational efficiencies by removing nonvalue-added tasks to deliver improved customer engagement, promoting welfare practice and maximising payments and income. The Voicescape system has been identified for use by the team and will be direct awarded via G-Cloud for the proof of concept which will then potentially roll out across the organisation if the proof of concept is a success.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48100000",
            "description": "Industry specific software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-08-24T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-09-01T00:00:00+01:00",
            "endDate": "2023-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-LAE-DUR",
            "name": "Durham County Council",
            "identifier": {
                "legalName": "Durham County Council",
                "scheme": "GB-LAE",
                "id": "DUR"
            },
            "address": {
                "streetAddress": "County Hall, Durham",
                "locality": "Durham",
                "postalCode": "DH1 5UL",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Christine Little",
                "email": "christine.little@durham.gov.uk",
                "telephone": "00000000000"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-06649394",
            "name": "VOICESCAPE LIMITED",
            "identifier": {
                "legalName": "VOICESCAPE LIMITED",
                "scheme": "GB-COH",
                "id": "06649394"
            },
            "address": {
                "streetAddress": "22 Exchange Quays SALFORD Lancashire M5 3EQ GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-LAE-DUR",
        "name": "Durham County Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538-1",
            "status": "active",
            "date": "2022-08-25T00:00:00+01:00",
            "datePublished": "2022-08-31T14:15:02+01:00",
            "value": {
                "amount": 36093,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-06649394",
                    "name": "VOICESCAPE LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-09-01T00:00:00+01:00",
                "endDate": "2023-08-31T23:59:59+01:00"
            },
            "description": "Direct Award via G-Cloud 12",
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/1c91c983-46a6-48a7-83b8-d88c61945c28",
                    "datePublished": "2022-08-31T14:15:02+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}