Award

Tender for the Provision of 2021 National Residents' & Leaseholders' Satisfaction Survey

HOUSING 21

This public procurement record has 2 releases in its history.

Award

18 Nov 2021 at 14:07

Award Notice
Tender

01 Feb 2021 at 17:15

Tender Notice
Summary of the contracting process

The procurement process involves Housing 21, a housing association based in Birmingham, England, which provides accommodation and care services for older individuals. The tender, titled "Tender for the Provision of 2021 National Residents' & Leaseholders' Satisfaction Survey," pertains to marketing services and has a total value of £50,000. The procurement method employed is a direct single tender action, which is below the procurement threshold. The tender period concluded on 26th February 2021, with the contract period starting on 19th March 2021 and ending on 18th March 2022.

This tender offers significant opportunities for businesses, particularly those specialising in market research, survey design, and data analysis. Companies with experience in conducting satisfaction surveys, especially within the housing or public service sectors, would be well-suited to compete. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to engage in this procurement, as Housing 21 values diverse input to enhance their resident experience and feedback processes.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Tender for the Provision of 2021 National Residents' & Leaseholders' Satisfaction Survey

Notice Description

Housing 21 is a Housing Association which provides housing and care services to people in later life. The organisation has existed for over 50 years, starting out as the Royal British Legion Housing Association. In 1992 we changed our name to 'Housing 21' and expanded our service offer to all older people, not just those with a services background. We changed our name to Housing & Care 21 in April 2014 to coincide with our 50th anniversary. In 2019, our name reverted to Housing 21 following feedback from residents that they did not like the word 'care' in the name. We now manage over 20,500 extra care, sheltered apartments or bungalows in over 550 sites across England. At the heart of Housing 21 planning, are frequent customer engagement exercises, which includes creating positive opportunities to listen to resident's experiences, then to feed this information back into planning. With this in mind, Housing 21 is excited to launch this competition, in view of seeking to appoint a suitably qualified and experienced professional organisation to deliver its 2021 National Residents' & Leaseholders' Satisfaction Survey This annual survey is important to Housing 21 as it acts as an "independent activity" that enables us to reflect on survey information, and understand where residents feel we have achieved well, and those areas where improvements should be made. This information then forms a moderation plan that shapes our future, promoting quality experiences for residents. Key requirements in this task include the following: i. Consulting and recommendations on existing questionnaire in partnership with Housing 21 ii. Managing the survey logistics, i.e. its printing form, logistics distribution and returns Including two communications where required iii. Analysis iv. Then presenting outcome information back to the Executive team in the form of a presentation. Bidders can access this opportunity by Registering or Logging into the Delta E-Sourcing Portal https://www.delta-esourcing.com/ and entering the access code: 43925TAW3G Additional information: https://www.delta-esourcing.com/ Access Code: 43925TAW3G

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/367d66f6-6da9-4d7d-a0b4-37da80134906
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342000 - Marketing services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
£42,125 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20214 years ago
Submission Deadline
26 Feb 2021Expired
Future Notice Date
Not specified
Award Date
18 Mar 20214 years ago
Contract Period
30 Mar 2021 - 30 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOUSING 21
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B16 8TP
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380-2021-11-18T14:07:07Z",
    "date": "2021-11-18T14:07:07Z",
    "ocid": "ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Housing 21 Residents Surveys",
        "title": "Tender for the Provision of 2021 National Residents' & Leaseholders' Satisfaction Survey",
        "description": "Housing 21 is a Housing Association which provides housing and care services to people in later life. The organisation has existed for over 50 years, starting out as the Royal British Legion Housing Association. In 1992 we changed our name to 'Housing 21' and expanded our service offer to all older people, not just those with a services background. We changed our name to Housing & Care 21 in April 2014 to coincide with our 50th anniversary. In 2019, our name reverted to Housing 21 following feedback from residents that they did not like the word 'care' in the name. We now manage over 20,500 extra care, sheltered apartments or bungalows in over 550 sites across England. At the heart of Housing 21 planning, are frequent customer engagement exercises, which includes creating positive opportunities to listen to resident's experiences, then to feed this information back into planning. With this in mind, Housing 21 is excited to launch this competition, in view of seeking to appoint a suitably qualified and experienced professional organisation to deliver its 2021 National Residents' & Leaseholders' Satisfaction Survey This annual survey is important to Housing 21 as it acts as an \"independent activity\" that enables us to reflect on survey information, and understand where residents feel we have achieved well, and those areas where improvements should be made. This information then forms a moderation plan that shapes our future, promoting quality experiences for residents. Key requirements in this task include the following: i. Consulting and recommendations on existing questionnaire in partnership with Housing 21 ii. Managing the survey logistics, i.e. its printing form, logistics distribution and returns Including two communications where required iii. Analysis iv. Then presenting outcome information back to the Executive team in the form of a presentation. Bidders can access this opportunity by Registering or Logging into the Delta E-Sourcing Portal https://www.delta-esourcing.com/ and entering the access code: 43925TAW3G Additional information: https://www.delta-esourcing.com/ Access Code: 43925TAW3G",
        "datePublished": "2021-02-01T17:15:24Z",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342000",
            "description": "Marketing services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 50000,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Single tender action (below threshold)",
        "tenderPeriod": {
            "endDate": "2021-02-26T16:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-03-19T00:00:00Z",
            "endDate": "2022-03-18T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/583795a8-514a-4e17-96ba-315b7e61cbee",
                "datePublished": "2021-02-01T17:15:24Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/DBNM9nac",
            "name": "HOUSING 21",
            "identifier": {
                "legalName": "HOUSING 21",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/DBNM9nac"
            },
            "address": {
                "streetAddress": "51-53 Hagley Road",
                "locality": "Birmingham",
                "postalCode": "B16 8TP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Sarah Carrington",
                "email": "sarah.carrington@housing21.org.uk",
                "telephone": "0370 192 4000"
            },
            "details": {
                "url": "http://www.housing21.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03503391",
            "name": "ACUITY RESEARCH & PRACTICE LTD.",
            "identifier": {
                "legalName": "ACUITY RESEARCH & PRACTICE LTD.",
                "scheme": "GB-COH",
                "id": "03503391"
            },
            "address": {
                "streetAddress": "Acuity,P O Box 395 BARNSTAPLE Devon EX32 2HL GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/DBNM9nac",
        "name": "HOUSING 21"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a7e5413f-a6f1-4e0a-9c5e-5ca96daa7380-1",
            "status": "active",
            "date": "2021-03-18T00:00:00Z",
            "datePublished": "2021-11-18T14:07:07Z",
            "value": {
                "amount": 42125,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03503391",
                    "name": "ACUITY RESEARCH & PRACTICE LTD."
                }
            ],
            "contractPeriod": {
                "startDate": "2021-03-31T00:00:00+01:00",
                "endDate": "2022-03-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/367d66f6-6da9-4d7d-a0b4-37da80134906",
                    "datePublished": "2021-11-18T14:07:07Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}