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CP2776-26 Welfare Call Attendance Monitoring

Devon County Council

This public procurement record has 1 release in its history.

Award

10 Aug 2026 at 11:08

Award Notice
Summary of the contracting process

Devon County Council procured welfare call attendance monitoring services for vulnerable children. The service gathers attendance information through direct interaction with education partners, helping the council confirm attendance and meet its safeguarding responsibilities. The work falls within health and social work services (CPV 85000000) and is delivered across the South West of England. The requirement is a monitoring and communication service rather than a general education attendance system: the provider must engage with schools or other education partners, obtain confirmation of attendance and provide information to support the council’s oversight of children at risk. The opportunity was suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement is complete and was awarded to Welfare Call on 30 July 2026. Devon County Council made a direct call-off from the Crown Commercial Service Digital Marketplace under the GCloud 14 framework. The contract runs from 1 August 2026 to 31 July 2027, with the authority holding an option to extend it by two further periods of 12 months. The awarded value is £21,560 in total, described as an annual cost. The tender submission deadline was 30 March 2026 at 12:00. Welfare Call is the selected supplier. The award was recorded as active, and the procurement was for services.

This award demonstrates established demand for a specialist service that combines welfare-focused attendance monitoring with structured engagement across education partners. A credible future competitor would need to communicate reliably with schools and other education organisations, collect and validate attendance confirmations, and provide clear information that supports statutory safeguarding work involving vulnerable children. Relevant capability includes secure handling of sensitive child and attendance information, dependable operational processes, accurate records, and the capacity to manage regular interactions across a council’s education network. The buyer’s use of a GCloud 14 direct call-off also indicates that suppliers seeking comparable work should understand the requirements and positioning of the relevant digital marketplace framework, while retaining the service expertise needed for safeguarding-related delivery.

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Notice Information

Notice Title

CP2776-26 Welfare Call Attendance Monitoring

Notice Description

The Local Authority is statutorily required to gather attendance information for our most vulnerable children. This requirement involves direct interaction with our education partners to ensure attendance has been confirmed ensuring safeguarding. PS21560 is the annual cost. There is the option to extend 2 x 12 months at the discretion of the authority.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a7ee2201-b4a6-4772-9307-c3ffc705d3dc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/147a1f01-4b24-4b94-98fd-503c542ae017
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£21,560 Under £100K
Lots Value
Not specified
Awards Value
£21,560 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Aug 20262 weeks ago
Submission Deadline
30 Mar 2026Expired
Future Notice Date
Not specified
Award Date
30 Jul 20264 weeks ago
Contract Period
1 Aug 2026 - 31 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Devon County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX2 4QD
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Exeter
Electoral Ward
Newtown and St Leonard's
Westminster Constituency
Exeter

Supplier Information

Number of Suppliers
1
Supplier Name

Welfare Call

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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