Tender

Independent Health Complaints Advocacy Service (IHCAS)

LONDON BOROUGH OF SOUTHWARK

This public procurement record has 1 release in its history.

Tender

17 Sep 2021 at 11:12

Tender Notice
Summary of the contracting process

The London Borough of Southwark is undertaking an open tender process to procure an Independent Health Complaints Advocacy Service (IHCAS). This initiative, crucial for supporting individuals navigating the complaints procedures related to health services, is set against the backdrop of the Health and Social Care Act 2012. The tender is currently active, with the deadline for submissions on 22 October 2021. The contract, valued at £300,000, is intended to commence on 1 April 2022 and will last until 30 April 2025, focusing on health and social work services in England.

This procurement opportunity allows businesses, particularly those experienced in providing advocacy or social work services, to engage with public sector contracts. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to consider tendering, given their suitability for this service provision that requires an understanding of healthcare complaints and strong advocacy skills. The contract will benefit organisations capable of delivering legal compliance and compassionate support to patients and service users through the healthcare complaints process.

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Notice Information

Notice Title

Independent Health Complaints Advocacy Service (IHCAS)

Notice Description

Description: The London Borough of Southwark intends to procure a new Independent Health Complaints Advocacy Service. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. Southwark is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health and social care services, supporting them client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a85068b8-0220-487d-88b3-df642c105e37
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6b283b66-d7a4-4bdd-a139-954fbd3f1036
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20214 years ago
Submission Deadline
22 Oct 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2022 - 30 Apr 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF SOUTHWARK
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2QH
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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