Award

Service Desk - ICS

ICS ON BEHALF OF DSIT AND DESNZ

This public procurement record has 2 releases in its history.

AwardUpdate

20 Oct 2025 at 09:08

Award Notice
Award

01 Sep 2025 at 14:49

Award Notice
Summary of the contracting process

The procurement process involves a call-off contract for ICS Service Desk Support under the CCS Gcloud 14, Lot 3 Cloud Support, facilitated by the Department for Energy Security and Net Zero. The buying organisation is ICS, acting on behalf of DSIT and DESNZ, headquartered in London, England. The industry category is IT services, covering consulting, software development, internet, and support, with a broad geographic reach including the UK, British Overseas Territories, and Europe. The procurement is now in the completion stage, with the contract period spanning from 28 August 2025 to 31 July 2026. The contract value is £3,200,000, awarded through a selective procurement method as a call-off from a framework agreement.

This tender presents substantial opportunities for businesses specialising in IT services, particularly those offering consulting, software development, and support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are specifically mentioned as suitable candidates, indicating a preference for a diverse pool of suppliers. Participation in this procurement could bolster business growth by establishing or enhancing relationships within the public sector, leveraging expertise in cloud support solutions, and expanding service portfolios across multiple regions.

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Notice Information

Notice Title

Service Desk - ICS

Notice Description

Department for Energy Security and Net Zero contract for ICS Service Desk Support. Call-off contract under CCS Gcloud 14, Lot 3 Cloud Support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/289b41cf-828c-404a-852b-aea2b7b718f0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£3,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,600,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20254 months ago
Submission Deadline
5 Feb 2025Expired
Future Notice Date
Not specified
Award Date
31 Jul 20256 months ago
Contract Period
27 Aug 2025 - 31 Jul 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ICS ON BEHALF OF DSIT AND DESNZ
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2EG
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CGI IT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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