Award

Provision of CXM Customer Portal

THANET DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

19 Dec 2019 at 13:09

Award Notice
Summary of the contracting process

The procurement process involved the provision of a CXM Customer Portal by Thanet District Council, located in Margate, South East England. The contract, with a total value of £68,750, was awarded on September 2, 2019, following the tender that ended on August 1, 2019. This procurement falls under the software and information systems category and was classified as a service. The contract period spans from September 6, 2019, to September 5, 2022, indicating a successful completion of this process for both the buyer and the awarded supplier, Spacecraft Creative Ltd.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) in the software development and IT services sectors. Businesses that specialise in customer experience management solutions or digital transformations would be particularly well-positioned to pursue similar contracts in the future. Engaging with local councils like Thanet District Council can lead to ongoing partnerships and contracts, fostering growth for technology-oriented companies in the public sector landscape.

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Notice Information

Notice Title

Provision of CXM Customer Portal

Notice Description

Provision of CXM Customer Portal - Please note this contract has already been awarded and is published for Transparency purposes only.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a9440dd0-b6ec-46b0-9ab6-7d8817b0f94c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a74add42-414c-4378-a91c-74654653cea3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£68,750 Under £100K
Lots Value
Not specified
Awards Value
£68,750 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20196 years ago
Submission Deadline
1 Aug 2019Expired
Future Notice Date
Not specified
Award Date
1 Sep 20196 years ago
Contract Period
5 Sep 2019 - 5 Sep 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THANET DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MARGATE
Postcode
CT9 1XZ
Post Town
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
TLJ South East (England)
Local Authority
Thanet
Electoral Ward
Cliftonville West
Westminster Constituency
East Thanet

Supplier Information

Number of Suppliers
1
Supplier Name

SPACECRAFT CREATIVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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