Award

ITSM Service Desk & FM Tool

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

24 Apr 2017 at 14:51

Award Notice
Summary of the contracting process

The procurement process concerns the provision of an IT Service Management (ITSM) Service Desk and Facilities Management (FM) tool, specifically aimed at replacing the existing Hornbill Supportworks system with ServiceNow's capabilities. The buying organisation is the Department for Work and Pensions, operating in the information systems and servers industry category. The procurement process is completed, with the tender period having concluded on 10 June 2016. The awarded contract, valued at £247,407.22, commenced on 8 July 2016 and will run until 7 July 2019, with the awarded status being active as of 22 June 2016. The primary delivery location for the service is in the South East of the United Kingdom.

This contract presents significant opportunities for businesses specialising in IT service management solutions, particularly those with expertise in ServiceNow products. Companies that provide IT infrastructure support or software services, especially medium to large-scale enterprises with relevant experience, would be well-suited to compete in similar future tenders. Given the government's emphasis on efficient service delivery, businesses that can demonstrate innovative and effective solutions in the ITSM arena are likely to find ample openings for growth in public procurement.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

ITSM Service Desk & FM Tool

Notice Description

Contract for the replacement of Hornbill Supportworks with ServiceNow's IT Service Automation Application Suite to provide core functionality to the IT and Facilities Service Desk tool.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a8820992-088b-4355-8e59-6e54833a7faa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48800000 - Information systems and servers

Notice Value(s)

Tender Value
£247,407 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Apr 20178 years ago
Submission Deadline
10 Jun 2016Expired
Future Notice Date
Not specified
Award Date
21 Jun 20169 years ago
Contract Period
7 Jul 2016 - 7 Jul 2019 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIGHTON
Postcode
BN1 4DW
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ21 Brighton and Hove
Delivery Location
TLJ South East (England)
Local Authority
Brighton and Hove
Electoral Ward
West Hill & North Laine
Westminster Constituency
Brighton Pavilion

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf-2017-04-24T15:51:07+01:00",
    "date": "2017-04-24T15:51:07+01:00",
    "ocid": "ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "TPR758",
        "title": "ITSM Service Desk & FM Tool",
        "description": "Contract for the replacement of Hornbill Supportworks with ServiceNow's IT Service Automation Application Suite to provide core functionality to the IT and Facilities Service Desk tool.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48800000",
            "description": "Information systems and servers"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 247407.22,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other -",
        "tenderPeriod": {
            "endDate": "2016-06-10T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2016-07-08T00:00:00+01:00",
            "endDate": "2019-07-07T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/ahmV766A",
            "name": "DEPARTMENT FOR WORK AND PENSIONS",
            "identifier": {
                "legalName": "DEPARTMENT FOR WORK AND PENSIONS",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/ahmV766A"
            },
            "address": {
                "streetAddress": "Napier House, Trafalgar Terrace",
                "locality": "Brighton",
                "postalCode": "BN1 4DW",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "AProcurement@tpr.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-54403",
            "name": "Softcat plc",
            "identifier": {
                "legalName": "Softcat plc"
            },
            "address": {
                "streetAddress": "Fieldhouse Lane, Marlow, Bucks, SL7 1LW"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/ahmV766A",
        "name": "DEPARTMENT FOR WORK AND PENSIONS"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf-1",
            "status": "active",
            "date": "2016-06-22T00:00:00+01:00",
            "datePublished": "2017-04-24T15:51:07+01:00",
            "value": {
                "amount": 0,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-54403",
                    "name": "Softcat plc"
                }
            ],
            "contractPeriod": {
                "startDate": "2016-07-08T00:00:00+01:00",
                "endDate": "2019-07-07T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/a8820992-088b-4355-8e59-6e54833a7faa",
                    "datePublished": "2017-04-24T15:51:07+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}