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Network Management Contact Centre

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

13 Feb 2018 at 16:46

Award Notice
Summary of the contracting process

The public procurement process pertains to the Department for Work and Pensions, which has awarded a contract titled "Network Management Contact Centre." This contract falls within the call centre industry category and is based in Leeds, England. The procurement method utilised was a selective approach, specifically a call-off from a framework agreement, and the award was made on 1st August 2013. The contract period extends from 29th August 2013 to 31st July 2018, with a total contract value of £52,361,000, covering a range of essential services for pension and benefit enquiries.

This tender presents substantial opportunities for businesses, particularly those within the call centre services sector. Companies with the capacity to manage high-volume call handling and provide customer service solutions for government-related inquiries would be well-suited to compete. The nature of the services required indicates a need for large organisations with robust operational capabilities, which could enhance their prospects of growth by securing contracts with public sector entities similar to the Department for Work and Pensions.

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Notice Information

Notice Title

Network Management Contact Centre

Notice Description

A Call off from the DWP Contact Centre Services Framework. Covers service lines for: Pension Credit claims, Pension Credit enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, National Benefit Fraud Hotline

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d49043ec-858c-4976-9b88-8ee0398d6ef1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£52,361,000 £10M-£100M
Lots Value
Not specified
Awards Value
£52,361,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20188 years ago
Submission Deadline
17 Jun 2013Expired
Future Notice Date
Not specified
Award Date
1 Aug 201313 years ago
Contract Period
29 Aug 2013 - 31 Jul 2018 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UA
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

Capita Group Plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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