Notice Information
Notice Title
Network Management Contact Centre
Notice Description
A Call off from the DWP Contact Centre Services Framework. Covers service lines for: Pension Credit claims, Pension Credit enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, National Benefit Fraud Hotline
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d49043ec-858c-4976-9b88-8ee0398d6ef1
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £52,361,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- £52,361,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Feb 20188 years ago
- Submission Deadline
- 17 Jun 2013Expired
- Future Notice Date
- Not specified
- Award Date
- 31 Jul 201312 years ago
- Contract Period
- 28 Aug 2013 - 31 Jul 2018 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT FOR WORK AND PENSIONS
- Contact Name
- Not specified
- Contact Email
- crosscutting.technologyp-i@dwp.gsi.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LEEDS
- Postcode
- LS2 7UA
- Post Town
- Leeds
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE42 Leeds
- Delivery Location
- Not specified
-
- Local Authority
- Leeds
- Electoral Ward
- Little London & Woodhouse
- Westminster Constituency
- Leeds Central and Headingley
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d49043ec-858c-4976-9b88-8ee0398d6ef1
13th February 2018 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff-2018-02-13T16:46:19Z",
"date": "2018-02-13T16:46:19Z",
"ocid": "ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "ecm_1349",
"title": "Network Management Contact Centre",
"description": "A Call off from the DWP Contact Centre Services Framework. Covers service lines for: Pension Credit claims, Pension Credit enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, National Benefit Fraud Hotline",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "LS2 7UA"
},
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 52361000,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2013-06-17T23:59:59+01:00"
},
"contractPeriod": {
"startDate": "2013-08-29T00:00:00+01:00",
"endDate": "2018-07-31T23:59:59+01:00"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/ahmV766A",
"name": "DEPARTMENT FOR WORK AND PENSIONS",
"identifier": {
"legalName": "DEPARTMENT FOR WORK AND PENSIONS",
"scheme": "GB-SRS",
"id": "sid4gov.cabinetoffice.gov.uk/ahmV766A"
},
"address": {
"streetAddress": "Quarry House, Quarry Hill",
"locality": "Leeds",
"postalCode": "LS2 7UA",
"countryName": "England"
},
"contactPoint": {
"email": "CROSSCUTTING.TECHNOLOGYP-I@DWP.GSI.GOV.UK"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-78772",
"name": "Capita Group Plc",
"identifier": {
"legalName": "Capita Group Plc"
},
"address": {
"streetAddress": "71 Victoria Street London SW1H 0HA"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/ahmV766A",
"name": "DEPARTMENT FOR WORK AND PENSIONS"
},
"awards": [
{
"id": "ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff-1",
"status": "active",
"date": "2013-08-01T00:00:00+01:00",
"datePublished": "2018-02-13T16:46:19Z",
"value": {
"amount": 52361000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-78772",
"name": "Capita Group Plc"
}
],
"contractPeriod": {
"startDate": "2013-08-29T00:00:00+01:00",
"endDate": "2018-07-31T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/d49043ec-858c-4976-9b88-8ee0398d6ef1",
"datePublished": "2018-02-13T16:46:19Z",
"format": "text/html",
"language": "en"
}
]
}
]
}