Award

Awarded - Provision of Social Listening Tool - TalkWalker

DEPARTMENT FOR BUSINESS AND TRADE

This public procurement record has 1 release in its history.

Award

21 Oct 2025 at 09:28

Summary of the contracting process

The Department for Business and Trade has completed the awarding stage of a procurement process titled "Provision of Social Listening Tool - TalkWalker." This procurement, classified under the industry category of "Software package and information systems" (CPV code 48000000), was conducted using a selective procurement method through a call-off from a framework agreement. The process culminated with the contract being awarded on 15th September 2025 to Talkwalker S.à r.l, with the contract scheduled to run from 16th September 2025 to 15th September 2028. The procurement covers services across multiple locations, including the United Kingdom and British Overseas Territories, with a total contract value of £37,800. The procurement is tailored to service the Department's communications and policy work by leveraging insights from social and digital media content.

This tender offers significant business opportunities in the software and information systems sector, particularly for companies specialising in digital analytics and social media insights. While the award has been made to a large-scale supplier, the nature of the procurement indicates potential future opportunities for small and medium-sized enterprises (SMEs) to engage through similar framework agreements or sub-contracting arrangements. Companies capable of providing innovative social listening tools that can integrate effectively into governmental communications infrastructures would find similar procurement processes suitable for expanding their market presence and contributing to digital transformation efforts within public sector organisations.

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Notice Title

Awarded - Provision of Social Listening Tool - TalkWalker

Notice Description

Procurement of a social listening tool to gain valuable insights from social and digital media content that is available in the public domain to inform DBTs communications and policy work.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-aab27488-f220-4a97-9b7f-98ddb3b10a01
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/87a9ffbe-ede0-42b5-88dc-50e3a3048f34
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£37,800 Under £100K
Lots Value
Not specified
Awards Value
£37,800 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20254 months ago
Submission Deadline
29 Aug 2025Expired
Future Notice Date
Not specified
Award Date
14 Sep 20255 months ago
Contract Period
15 Sep 2025 - 15 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR BUSINESS AND TRADE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BZ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI34 Wandsworth
Delivery Location
Not specified

Local Authority
Wandsworth
Electoral Ward
Nine Elms
Westminster Constituency
Battersea

Supplier Information

Number of Suppliers
1
Supplier Name

TALKWALKER S.À R.L

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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