Award

Award of contract for contact centre software

BLACKBURN WITH DARWEN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

07 Feb 2025 at 10:09

Award Notice
Summary of the contracting process

Blackburn With Darwen Borough Council has awarded a contract for a contact centre software solution within the software package and information systems industry category. The contract, which was part of a call-off from the NHS SBS Framework, was awarded through a selective procurement method. Netcall Technology Limited, a small to medium-sized enterprise (SME), has been selected as the supplier. The total contract value is £232,995. The contract commenced on 2nd February 2025 and will continue until 13th October 2027, with services to be delivered to the Blackburn postcode BB1 7DY.

This contract presents significant opportunities for businesses specialising in software and information systems, particularly those experienced in providing contact centre solutions. SMEs in the technology sector that can offer innovative and reliable software solutions will find this award illustrative of the potentials available through framework agreements. Engaging in similar public tenders can lead to substantial business growth, enhanced credibility, and the building of key relationships with public sector buyers like Blackburn With Darwen Borough Council.

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Notice Information

Notice Title

Award of contract for contact centre software

Notice Description

Award of contract for contact centre solution through NHS SBS Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ab1eea16-3ad9-4b6e-8d1e-0c725880f906
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1dbbe610-da7a-409c-aa04-9d87b7a9e6ed
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£232,995 £100K-£500K
Lots Value
Not specified
Awards Value
£232,995 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Feb 20251 years ago
Submission Deadline
31 Jan 2025Expired
Future Notice Date
Not specified
Award Date
3 Feb 20251 years ago
Contract Period
4 Feb 2025 - 13 Oct 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BLACKBURN WITH DARWEN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKBURN
Postcode
BB1 7DY
Post Town
Blackburn
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD41 Blackburn with Darwen
Delivery Location
Not specified
Local Authority
Blackburn with Darwen
Electoral Ward
Blackburn Central
Westminster Constituency
Blackburn

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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