Award

Buses Customer Service Training

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

18 Jan 2017 at 15:36

Summary of the contracting process

Transport for London initiated the procurement process for the contract titled "Buses Customer Service Training" within the education and training services category. The tender, which involved a selective procurement method, aimed at designing and delivering customer experience training for bus drivers and garage staff. The contract was awarded to Development Ltd for a total value of £2,389,600. The contract period commenced on 17th February 2016 and concluded on 20th February 2020, following the tender submission deadline which was on 16th February 2016. The delivery address for the services was in London, United Kingdom.

This tender presents significant opportunities for businesses specialising in training and education services, particularly those experienced in customer service training for transport sectors. Companies with expertise in developing bespoke training solutions or conducting large-scale training programmes would be well-suited to compete in similar future tenders. Collaboration with organisations such as Transport for London may also offer pathways for growth, enabling businesses to expand their service offerings within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Buses Customer Service Training

Notice Description

Design and delivery of customer experience training for bus drivers and garage staff

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ed679a0f-584b-4c8d-b62a-14c553f36de5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services


CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£2,389,600 £1M-£10M
Lots Value
Not specified
Awards Value
£2,389,600 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jan 20179 years ago
Submission Deadline
16 Feb 2016Expired
Future Notice Date
Not specified
Award Date
16 Feb 201610 years ago
Contract Period
17 Feb 2016 - 20 Feb 2020 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0TL
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

DEVELOPMENT

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb-2017-01-18T15:36:37Z",
    "date": "2017-01-18T15:36:37Z",
    "ocid": "ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "TfL 91939.",
        "title": "Buses Customer Service Training",
        "description": "Design and delivery of customer experience training for bus drivers and garage staff",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "80000000",
            "description": "Education and training services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 2389600,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2016-02-16T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2016-02-17T00:00:00Z",
            "endDate": "2020-02-15T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5WZu8KXU",
            "name": "Transport for London",
            "identifier": {
                "legalName": "Transport for London",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/5WZu8KXU"
            },
            "address": {
                "streetAddress": "50 Victoria Street,",
                "locality": "London",
                "postalCode": "SW1H 0TL",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "CommercialCoE@TfL.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-45114",
            "name": "Development Ltd,",
            "identifier": {
                "legalName": "Development Ltd,"
            },
            "address": {
                "streetAddress": "Steps - Drama, Learning, Suite 10 Baden Place, Crosby Row, London, SE1 1YW"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5WZu8KXU",
        "name": "Transport for London"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-ab276325-393c-424f-a6d9-d6ef29ae22cb-1",
            "status": "active",
            "date": "2016-02-16T00:00:00Z",
            "datePublished": "2017-01-18T15:36:37Z",
            "value": {
                "amount": 2389600,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-45114",
                    "name": "Development Ltd,"
                }
            ],
            "contractPeriod": {
                "startDate": "2016-02-17T00:00:00Z",
                "endDate": "2020-02-20T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/ed679a0f-584b-4c8d-b62a-14c553f36de5",
                    "datePublished": "2017-01-18T15:36:37Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractNotice",
                    "description": "Buses Customer Service Training",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/6c43233f-4277-439a-94b6-f44197ad9af7",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}