Award

Systems Partner to Develop a Customer Relationship Management Application

WEST YORKSHIRE COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Award

23 May 2024 at 15:43

Award Notice
Summary of the contracting process

The West Yorkshire Combined Authority has awarded a contract for the development of a Customer Relationship Management Application. The contract, valued at £194,150 GBP, was awarded to BLACKLIGHT SOFTWARE LIMITED. The procurement process was initiated as a tender and followed an open procedure. The tender period ended on September 29, 2023, and the contract period is scheduled to run from April 8, 2024, to April 7, 2028. The main procurement category is services, and the project is located in Yorkshire and the Humber.

This opportunity to develop the CRM application presents a significant business opportunity for IT service providers, particularly those experienced in consulting, software development, and Internet services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are suited to compete for this contract. The West Yorkshire Combined Authority aims to enhance customer service and information sharing across multiple service areas, providing businesses and individuals with better support and engagement through this new system.

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Notice Information

Notice Title

Systems Partner to Develop a Customer Relationship Management Application

Notice Description

The primary objectives of the new system are to: * Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity. * Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI). * The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information. * Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications. * Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information. * Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates. * Be able to securely collect, store and report on equality monitoring information. * Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e507dbce-5b80-4a73-8f0b-e4e8b11661c3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£194,150 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 May 20241 years ago
Submission Deadline
29 Sep 2023Expired
Future Notice Date
Not specified
Award Date
23 Feb 20242 years ago
Contract Period
7 Apr 2024 - 7 Apr 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST YORKSHIRE COMBINED AUTHORITY
Contact Name
Not specified
Contact Email
commercialteam@westyorks-ca.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS1 2DE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

BLACKLIGHT SOFTWARE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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