Award

006460 - Telephony Infrastructure and Software

NEWCASTLE CITY COUNCIL

This public procurement record has 1 release in its history.

Award

01 Aug 2019 at 07:31

Award Notice
Summary of the contracting process

The procurement process titled "006460 - Telephony Infrastructure and Software" is being undertaken by Newcastle City Council, with the aim of modernising telephony services within its Contact Centre and back office. This initiative falls within the telecommunications network industry and is located in Newcastle upon Tyne, North East England. The procurement stage has reached the Award phase, having been completed on 16th July 2019. The contract is valued at £2,200,000 and is structured as a call-off from the CCS Network Services Framework (RM 1045) Lot 5, with an initial duration of 60 months and the possibility of extending for an additional 24 months. The contract period will commence on 1st September 2019 and continue until 31st August 2026.

This tender presents significant opportunities for businesses looking to expand in the telecommunications sector, particularly those offering scalable and agile telephony solutions suitable for large volumes of calls. Companies that specialise in enterprise-level telecommunications, contact centre technology, and on-premise solutions would find this procurement particularly relevant. Given that only organisations registered on the approved list may participate, it is vital for potential suppliers to verify their eligibility within the CCS Network Services Framework.

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Notice Information

Notice Title

006460 - Telephony Infrastructure and Software

Notice Description

Newcastle City Council and Your Homes Newcastle (YHN) are looking to modernise its current provision of telephony within the Contact Centre and back office. The solution must be scalable and capable of handling approximately 2,000,000 inbound contact centre calls, 900,000 corporate calls outgoing calls and support 130 colleagues. The solution must be future proof and capable of supporting agile and mobile working. The Council require a on-premise enterprise solution. This procurement exercise is a call off agreement from the CCS Network Services Framework (RM 1045) Lot 5. Only organisations on the approved list will be considered for this opportunity. The initial contract length is for 60 months with 2 x 12 month options to extend.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-acb3d257-cf93-47a1-bfe5-d7430a03af15
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/72a2d796-acf7-4379-986a-77a541793ddc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412100 - Telecommunications network

Notice Value(s)

Tender Value
£1,700,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,200,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Aug 20196 years ago
Submission Deadline
9 Jul 2019Expired
Future Notice Date
Not specified
Award Date
15 Jul 20196 years ago
Contract Period
31 Aug 2019 - 31 Aug 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NEWCASTLE CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE-UPON-TYNE
Postcode
NE1 8QH
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

4NET TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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