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Research Services for Customer Services

Driver and Vehicle Standards Agency

This public procurement record has 1 release in its history.

Award

17 Jul 2026 at 10:00

Award Notice
Summary of the contracting process

The Driver and Vehicle Standards Agency (DVSA) procured customer-service research subscription services: four Gartner licences giving its Customer Service Centre access to Gartner research materials. The requirement supports the centre’s access to external research and insight rather than the delivery of frontline customer-service operations. The buying organisation is DVSA, based in Bristol. Delivery covers the United Kingdom, the Channel Islands, the Isle of Man, Europe, British Overseas Territories and the rest of the world. This is a services procurement, classified under subscription services. Suppliers relevant to this requirement are research and advisory organisations able to provide Gartner licences or an equivalent established research subscription for a public-sector customer-service function.

The procurement is complete and was awarded to Gartner UK on 16 July 2026. The awarded contract value is £105,200, and the contract runs from 1 August 2026 to 31 July 2028. It was a selective call-off from a framework agreement, rather than an open standalone competition. The requirement was evaluated through that framework route, with the award covering four Gartner licences. The tender’s estimated value was also £105,200. The contract period is two years. DVSA recorded the award as active, with Gartner UK as the selected supplier. The procurement was not identified as suitable for small or medium-sized enterprises or voluntary, community and social enterprises.

For a supplier assessing future DVSA demand, this award demonstrates a defined need for paid access to high-quality commercial research supporting a customer-service centre. A credible competitor would need to provide a recognised research and advisory service, with a substantial catalogue of current materials relevant to customer service and the ability to give multiple users reliable access through a licence arrangement. The supplier would also need to operate at the scale expected by a national agency and support access across the United Kingdom and wider territories. Experience supplying comparable research subscriptions to large public-sector or customer-service organisations, and the ability to meet framework call-off requirements, would strengthen future competitiveness.

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Notice Information

Notice Title

Research Services for Customer Services

Notice Description

The requirement is for the provision of four Gartner licences to provide the Customer Service Centre with access to research materials

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ada0b8e5-55a9-42b7-8c0f-a9bdf4be3f41
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eb3f3158-7299-430b-896f-d3ef812fbd2f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79980000 - Subscription services

Notice Value(s)

Tender Value
£105,200 £100K-£500K
Lots Value
Not specified
Awards Value
£105,200 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jul 20262 months ago
Contract Period
1 Aug 2026 - 31 Jul 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Driver and Vehicle Standards Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS5 0DA
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

Gartner UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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