Award

Call Monitoring ***AWARD***

KARBON HOMES LIMITED

This public procurement record has 1 release in its history.

Award

11 Jul 2019 at 16:20

Summary of the contracting process

The procurement process involves KARBON HOMES LIMITED, which has awarded a contract titled "Call Monitoring" for customer-care services in the North East region of the United Kingdom. The contract, valued at £128,409.06, follows a selective procurement method as a call-off from a framework agreement. The awarding decision was made on 3rd May 2019, with the delivery of services commencing on 22nd July 2019 and continuing until 21st July 2022. The tender period ended on 9th April 2019.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage in the provision of customer-care services. Companies specialising in monitoring services, digital solutions, and customer relationship management are well-suited to compete. Given the selected procurement method, businesses that have experience with framework agreements will find themselves in a favourable position to participate in future opportunities for service delivery in similar domains.

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Notice Title

Call Monitoring ***AWARD***

Notice Description

"Status: Awarded" A contract award notice following a Further Competition for Call Monitoring Services has been awarded to Tunstall Healthcare Limited.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ae48cb67-fb41-41df-a478-e1271ab64cb8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/008fdcf5-9c89-49e3-a696-ebef3c98ecf8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342320 - Customer-care services

Notice Value(s)

Tender Value
£128,409 £100K-£500K
Lots Value
Not specified
Awards Value
£128,409 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jul 20196 years ago
Submission Deadline
9 Apr 2019Expired
Future Notice Date
Not specified
Award Date
2 May 20196 years ago
Contract Period
21 Jul 2019 - 21 Jul 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
KARBON HOMES LIMITED
Contact Name
Hannah Delroy
Contact Email
hannah.delroy@karbonhomes.co.uk
Contact Phone
0191 223 8201

Buyer Location

Locality
NEWCASTLE-UPON-TYNE
Postcode
NE12 8EG
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)

Local Authority
North Tyneside
Electoral Ward
Longbenton & Benton
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

TUNSTALL HEALTH (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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