Tender

Customer Relationship Management (CRM) Programme - System Implementation and Support Partner

ENGLISH HERITAGE-PROCUREMENT

This public procurement record has 1 release in its history.

Tender

02 Jul 2021 at 13:22

Tender Notice
Summary of the contracting process

The English Heritage-Procurement is currently conducting a procurement process for the implementation and support of a Customer Relationship Management (CRM) Programme, with an emphasis on Microsoft Dynamics CRM. This tender, titled "Customer Relationship Management (CRM) Programme - System Implementation and Support Partner," has a total value of £2.5 million and is classified under services, specifically for customer relation management software development. The tender period is set to close on 2nd August 2021, and the contract is expected to commence on 4th January 2022, lasting until 3rd January 2031. The procurement method being utilised is selective, following a competitive dialogue procedure in accordance with the Public Contracts Regulations 2015.

This tender presents significant opportunities for businesses in the IT services and software development sectors, particularly those experienced with Microsoft technologies. Companies that specialise in CRM solutions, cloud services, and systems integration will find this to be an advantageous opening. Smaller enterprises, or SMEs, are encouraged to participate, given the inclusive nature of the procurement, which aligns with the objectives of expanding their reach in public sector projects. Interested suppliers are advised to register for access to detailed documentation and the formal application process.

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Notice Information

Notice Title

Customer Relationship Management (CRM) Programme - System Implementation and Support Partner

Notice Description

An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is soon to complete a programme which will move much of the architecture onto the Microsoft Azure cloud platform. As part of the broader Technology Services strategy, we are focused on using Microsoft technologies where possible. Following a discovery exercise in early 2020 we can confirm that we are looking to implement a Microsoft Dynamics CRM solution. It is anticipated that additional applications (such as Power Platform, Sharepoint etc) will be needed to meet the minimum requirements. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity. Additional information: Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation. Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/24373d7a-7f9e-4578-9e58-41c786d9017e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jul 20214 years ago
Submission Deadline
2 Aug 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Jan 2022 - 3 Jan 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ENGLISH HERITAGE-PROCUREMENT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WILTS
Postcode
SN2 2EH
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Mannington and Western
Westminster Constituency
Swindon South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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