Award

COVID-19 Vaccination Helpline - Call Handling

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

18 Mar 2021 at 17:36

Award Notice
Summary of the contracting process

The procurement process involves NHS England, which is located in Leeds, United Kingdom, and is aimed at providing a telephony-based COVID-19 Vaccination Helpline for booking vaccine appointments. The contract, valued at £13,600,000, was awarded on 9 February 2021, following a selective procurement method via a framework agreement. The contract period commenced on 1 March 2021 and is set to conclude on 30 June 2021. This award signifies the completion stage of the procurement process.

This tender presents excellent opportunities for businesses in the telecommunication and call centre services sector to expand their operations. Companies that excel in handling high volumes of calls and customer inquiries, particularly in healthcare-focused environments, would be particularly well-suited to participate in future tenders of this nature. Engaging in contracts of this scale can significantly enhance the growth trajectory of service providers aiming to establish or strengthen their foothold in public health-related services.

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Notice Information

Notice Title

COVID-19 Vaccination Helpline - Call Handling

Notice Description

The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that facilitates the booking of vaccine appointments for callers who are in receipt of a letter stating their eligibility for a vaccine.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a0f93969-b158-45f0-b7b9-163cc65c0b43
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£13,600,000 £10M-£100M
Lots Value
Not specified
Awards Value
£13,600,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 20214 years ago
Submission Deadline
5 Feb 2021Expired
Future Notice Date
Not specified
Award Date
9 Feb 20215 years ago
Contract Period
1 Mar 2021 - 30 Jun 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

HGS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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