Notice Information
Notice Title
HBC 0921 THE PROVISION OF A MITEL TELEPHONY UPGRADE, ENHANCEMENT AND SUPPORT OPTIONS - AWARD
Notice Description
Hertsmere Borough Council would like to review the current support contract for its Mitel telephony platform and enhance the service in specific areas. MXe telephony and contact centre servers were originally installed in 2016 and the existing contract expires in September 2021. The enhancements specified in this tender are: i) Software Upgrade to the latest version ii) Integration with Microsoft Teams iii) Social Media addition to contact centre reporting iv) Historic reporting through call logging for all users v) Optional service relocation to the cloud Scope: i) Supply, install, configure and support the upgrade of Mitel software for all components of the system to the latest (fully tested) levels of software, or migrate the existing Mitel licenses to a cloud hosted solution. ii) Supply, install, configure and support integration to Microsoft Teams iii) Option to supply, install, configure and support the addition of Social Media to the contact centre iv) Supply, install, configure and support a call management/logging system v) Update or replace the call recording system vi) Provide or take over existing connectivity to the public telephone network provider vii) Re-provide or take over existing SIP trunks or direct links viii) Provide a call charge rate card and/or inclusive bundles ix) Design and support a solution for the transition from the existing set up to the new enhanced version, whether on-premise or cloud x) Design and deliver a user adoption strategy and training to ensure maximum return on investment and achievement of strategic goals. The council is requesting a response for both on-premise and cloud solutions. The decision on which option to go with will be made during the tender process and the decision on which supplier wins will be based on one chosen solution. The quotation documents can be accessed from the 'My Tenders' area of the Supply Hertfordshire website and selecting the 'View Details' button of this project. Please note the deadline for returns and allow sufficient time to make your return as late returns will not be permitted. Any questions relating to this quote should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-af17fd74-5dfa-442a-827a-eee009409a3a
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/8a9a8aff-9f40-49ab-ab22-7b5de907ff60
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48517000 - IT software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £92,788 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Feb 20224 years ago
- Submission Deadline
- 3 Sep 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 9 Dec 20214 years ago
- Contract Period
- 11 Jan 2022 - 10 Jan 2025 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HERTSMERE BOROUGH COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- HERTFORDSHIRE
- Postcode
- WD6 1WA
- Post Town
- Watford
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH27 South West Hertfordshire
- Delivery Location
- Not specified
-
- Local Authority
- Hertsmere
- Electoral Ward
- Borehamwood Cowley Hill
- Westminster Constituency
- Hertsmere
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/8a9a8aff-9f40-49ab-ab22-7b5de907ff60
24th February 2022 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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