Notice Information
Notice Title
Cloud Unified Communications Solution (UCaaS)
Notice Description
Southway's current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal. The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway's Office 365 platform which is licensed on Microsoft 365 E3. The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost. The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022. NOTE: Value of the Procurement is unknown at this stage.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-af28783e-e30d-4417-be5b-71e2fd43936b
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/6badc184-bdd0-4f7d-bc83-dbd14b6d0c1e
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64200000 - Telecommunications services
Notice Value(s)
- Tender Value
- £1
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 Mar 20223 years ago
- Submission Deadline
- 4 Apr 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 15 May 2022 - 31 Oct 2025 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SOUTHWAY HOUSING TRUST
- Contact Name
- Chris Shaw
- Contact Email
- chris.shaw@shawc.co.uk
- Contact Phone
- +447722067596
Buyer Location
- Locality
- DIDSBURY
- Postcode
- M20 2LT
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD33 Manchester
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Manchester
- Electoral Ward
- Chorlton Park
- Westminster Constituency
- Manchester Withington
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/6badc184-bdd0-4f7d-bc83-dbd14b6d0c1e
4th March 2022 - Opportunity notice on Contracts Finder -
https://www.delta-esourcing.com/tenders/UK-UK-Didsbury:-Telecommunications-services./A4K9ZKR3DK
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-af28783e-e30d-4417-be5b-71e2fd43936b-2022-03-04T15:05:03Z",
"date": "2022-03-04T15:05:03Z",
"ocid": "ocds-b5fd17-af28783e-e30d-4417-be5b-71e2fd43936b",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "BIP672816888",
"title": "Cloud Unified Communications Solution (UCaaS)",
"description": "Southway's current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal. The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway's Office 365 platform which is licensed on Microsoft 365 E3. The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost. The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022. NOTE: Value of the Procurement is unknown at this stage.",
"datePublished": "2022-03-04T15:05:03Z",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "64200000",
"description": "Telecommunications services"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "North West",
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 1,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2022-04-04T10:00:00+01:00"
},
"contractPeriod": {
"startDate": "2022-05-16T00:00:00+01:00",
"endDate": "2025-10-31T23:59:59Z"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/6badc184-bdd0-4f7d-bc83-dbd14b6d0c1e",
"datePublished": "2022-03-04T15:05:03Z",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "tenderNotice",
"description": "Please follow this link to view the notice.",
"url": "https://www.delta-esourcing.com/tenders/UK-UK-Didsbury:-Telecommunications-services./A4K9ZKR3DK"
}
]
},
"parties": [
{
"id": "GB-CFS-175497",
"name": "Southway Housing Trust",
"identifier": {
"legalName": "Southway Housing Trust"
},
"address": {
"streetAddress": "Southern Gate, 729 Princess Road",
"locality": "Didsbury",
"postalCode": "M20 2LT",
"countryName": "UK"
},
"contactPoint": {
"name": "Chris Shaw",
"email": "chris.shaw@shawc.co.uk",
"telephone": "+447722067596"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-175497",
"name": "Southway Housing Trust"
}
}