GMCA 1517 Digital Transformation Programme
Description: GMFRS/GMCA are looking into delivering Digital Transformation Programme to GMFRS over a period of up to 10 years. GMFRS/GMCA will be delivering the programme, and we are looking for a partner to deliver the 'digital solution' project/element of the programme, for approx. 3.5 years, with ongoing support and maintenance expected beyond that. The organisation currently has 50+ fragmented systems and 30+ processes with many manual interventions, across 'Service Delivery' and 'Prevention & Protection' directorates, duplicate and inconsistent premises, people and risk data, heavy reliance on manual data entry and re-keying, limited mobile capability impacting field-based working, constraints in reporting, auditability and data quality - all of which will wish to address in the Programme.
Summary: The Greater Manchester Combined Authority (GMCA) is in the planning stage for a Digital Transformation Programme (GMCA 1517), aimed at modernising the systems of the Greater Manchester Fire and Rescue Service (GMFRS). The procurement process is set within the services category, specifically IT services such as consulting, software development, and support, and is valued at approximately £8,000,000, rising to a gross amount of £10,000,000. The programme will address fragmented systems and limited mobile capabilities, among other challenges. Pre-market engagement will occur on 22nd July 2026 as a Microsoft Teams event. This procurement, utilising a competitive flexible procedure, will commence in April 2027 and conclude in March 2036.