Integrated Core Systems (ICS)
Description: North West Ambulance Service NHS Trust ("the Trust") is preparing to undertake a procurement for a single Computer Aided Dispatch (CAD) system supporting 999, 111 and Non-Emergency Patient Transport Services (NEPTS), together with an Electronic Patient Record (EPR) solution for frontline clinicians and clinicians treating patients remotely. The EPR may be provided either as a fully integrated element of the CAD system or as a separate, interoperable solution. The scale and scope of this requirement represent a significant opportunity for the health systems market to contribute to the unification of emergency care services within a coherent framework, supporting operational efficiency and improved patient outcomes. Before initiating any procurement, the Trust intends to engage with the market to discuss a range of key topics, including those criteria considered critical (read more...)
Summary: The North West Ambulance Service NHS Trust is in the planning phase of procuring an Integrated Core Systems (ICS) project to revolutionise their emergency and non-emergency service management, located in Bolton, United Kingdom. This procurement involves implementing a Computer Aided Dispatch (CAD) system along with an Electronic Patient Record (EPR) solution, aimed at enhancing operational efficiency across 999, 111, and Non-Emergency Patient Transport Services. The procurement process is in the preliminary market engagement stage as of July 2026, with suppliers invited to participate in briefing sessions and structured engagements to refine the procurement strategy. Key deadlines include expressing interest by 9th July 2026 and submitting supplier questionnaire responses by 12:00 noon on 29th July 2026. The anticipated timeline marks April 2027 for tender publication, October 2027 for contract award, and June 2029 for the go-live date. The total estimated gross value of the contract is £23.2 million.