Notice Information
Notice Title
COVID-19 Consular Call Handling
Notice Description
Call-Off from Contact Centre Services RM3815 Framework for the delivery of surge Contact Centre Call Handling services to support FCO Consular and Travel Advice response to COVID-19.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/4478f68f-2ffe-4656-8126-252a159ce22a
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79511000 - Telephone operator services
79512000 - Call centre
Notice Value(s)
- Tender Value
- £3,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £3,000,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 May 20205 years ago
- Submission Deadline
- 23 Mar 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 25 Mar 20205 years ago
- Contract Period
- 26 Mar 2020 - 26 Sep 2020 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FOREIGN & COMMONWEALTH OFFICE
- Contact Name
- Not specified
- Contact Email
- ict.commercial@fco.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1A 2AH
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/4478f68f-2ffe-4656-8126-252a159ce22a
27th May 2020 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e-2020-05-27T11:13:45+01:00",
"date": "2020-05-27T11:13:45+01:00",
"ocid": "ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "CPG/4353/2020",
"title": "COVID-19 Consular Call Handling",
"description": "Call-Off from Contact Centre Services RM3815 Framework for the delivery of surge Contact Centre Call Handling services to support FCO Consular and Travel Advice response to COVID-19.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79511000",
"description": "Telephone operator services"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"countryName": "United Kingdom"
}
]
}
],
"minValue": {
"amount": 1500000,
"currency": "GBP"
},
"value": {
"amount": 3000000,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2020-03-23T23:59:59Z"
},
"contractPeriod": {
"startDate": "2020-03-26T00:00:00Z",
"endDate": "2020-09-26T23:59:59+01:00"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-CFS-90057",
"name": "FOREIGN & COMMONWEALTH OFFICE",
"identifier": {
"legalName": "FOREIGN & COMMONWEALTH OFFICE"
},
"address": {
"streetAddress": "King Charles Street",
"locality": "LONDON",
"postalCode": "SW1A2AH",
"countryName": "England"
},
"contactPoint": {
"email": "ict.commercial@fco.gov.uk"
},
"details": {
"url": "http://www.gov.uk"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-02060289",
"name": "TELEPERFORMANCE LIMITED",
"identifier": {
"legalName": "TELEPERFORMANCE LIMITED",
"scheme": "GB-COH",
"id": "02060289"
},
"address": {
"streetAddress": "Spectrum House,Bond Street BRISTOL BS1 3LG GB"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-CFS-90057",
"name": "FOREIGN & COMMONWEALTH OFFICE"
},
"awards": [
{
"id": "ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e-1",
"status": "active",
"date": "2020-03-25T00:00:00Z",
"datePublished": "2020-05-27T11:13:45+01:00",
"value": {
"amount": 3000000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-02060289",
"name": "TELEPERFORMANCE LIMITED"
}
],
"contractPeriod": {
"startDate": "2020-03-26T00:00:00Z",
"endDate": "2020-09-26T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/4478f68f-2ffe-4656-8126-252a159ce22a",
"datePublished": "2020-05-27T11:13:45+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}