Award

CRM and ITSM systems

LONDON BOROUGH OF BARKING AND DAGENHAM

This public procurement record has 2 releases in its history.

AwardUpdate

16 Sep 2020 at 12:30

Award Notice
Award

16 Sep 2020 at 12:27

Award Notice
Summary of the contracting process

The London Borough of Barking and Dagenham has awarded a contract for the replacement of its Customer Relationship Management (CRM) and IT Service Management (ITSM) systems. This procurement, valued at £477,072, falls under the category of goods and is classified as Customer Relation Management software. The contract period commenced on 30th June 2020 and will continue until 29th September 2022. The procurement process utilised a selective method, specifically a call-off from a framework agreement, with the tender period closing on 12th June 2020.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) within the IT and software sectors to engage with public sector clients. Businesses offering CRM solutions and IT service management software are particularly well-suited to compete. The active contract awarded to Freshworks Inc. underlines the potential for other suppliers in similar domains to contribute innovative solutions to local government needs, fostering growth and collaboration in the public procurement landscape.

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Notice Information

Notice Title

CRM and ITSM systems

Notice Description

Replacement Customer Relationship Management and IT Service Management System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-aff2ebca-1256-445c-9f7a-dfcad7255e02
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a4efe76e-fcca-46d9-aff3-42f172b139f3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£477,072 £100K-£500K
Lots Value
Not specified
Awards Value
£477,072 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 20205 years ago
Submission Deadline
12 Jun 2020Expired
Future Notice Date
Not specified
Award Date
28 Jun 20205 years ago
Contract Period
29 Jun 2020 - 29 Sep 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF BARKING AND DAGENHAM
Contact Name
Paul Ingram
Contact Email
paul.ingram@lbbd.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BARKING
Postcode
IG11 7LU
Post Town
Ilford
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI52 Barking & Dagenham and Havering
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Barking and Dagenham
Electoral Ward
Abbey
Westminster Constituency
Barking

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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