Award

23_04_03 Language Services

NHS BUSINESS SERVICES AUTHORITY

This public procurement record has 1 release in its history.

Award

21 Mar 2024 at 14:37

Award Notice
Summary of the contracting process

The NHS Business Services Authority has awarded a contract for language services to DA Languages Ltd. The procurement process involved a selective procurement method where the contract value was £455,755.23 GBP. The contract period will be from 23/03/2024 until 22/03/2028. The services required include telephone, written, and face-to-face translation services to cater to the needs of NHSBSA staff and customers. The contract was awarded on 15th March 2024, and the tender period ended on 1st December 2023.

This tender for language services presents business growth opportunities for companies specializing in translation services, especially those with expertise in telephone interpreting, written translations, and face-to-face interpretation like British Sign Language. The contract duration provides a stable revenue stream for the successful bidder over the four-year period, offering a chance to establish a long-term partnership with the NHS Business Services Authority. Businesses with experience in providing language solutions in the health sector are well-suited to compete for this contract and expand their service offerings.

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Notice Information

Notice Title

23_04_03 Language Services

Notice Description

This contract is for the provision of a range of language services to all NHSBSA staff and services. The overarching requirement and objective is to provide translation services for our customers and other users. The primary requirement is for telephone translations however there is also a need for written and face to face translation on an ad-hoc basis. Key outputs and deliverables are: - To provide a professional on demand telephone translation service with the ability to hold a three-way conversation with NHSBSA contact centre agents and our customers during our contact centre opening hours. - To provide written translation for correspondence received from customers by post and by email to meet the agreed response times to customers. - To translate written correspondence from the NHSBSA in the form of letters, forms or online information where necessary into other languages or formats such as braille. - To provide face to face translation such as British Sign Language for job applicants during the recruitment process and for members of the public during user research. This contract period will be from 23/03/2024 until 22/03/2028.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b09d89c3-14a9-4843-a764-372ef0e84c14
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a67bab10-99cf-46a8-b73d-666da9300a2d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79530000 - Translation services

85100000 - Health services

85140000 - Miscellaneous health services

Notice Value(s)

Tender Value
£455,755 £100K-£500K
Lots Value
Not specified
Awards Value
£455,755 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Mar 20241 years ago
Submission Deadline
1 Dec 2023Expired
Future Notice Date
Not specified
Award Date
15 Mar 20241 years ago
Contract Period
23 Mar 2024 - 22 Mar 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS BUSINESS SERVICES AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

DA LANGUAGES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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