Appointments & Patient Choice

NHS ENGLAND

There are 8 contracts in this contracting process.

Summary of the contracting process

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The procurement process for the "Appointments & Patient Choice" contract, managed by NHS England, involves the development, maintenance, and transformation of services previously known as e-RS and Wayfinder. This IT services tender, classified under CPV code 72000000, encompasses consulting, software development, Internet, and support. The contract, valued at £124,128,000, is located in Leeds, England, United Kingdom, and follows a selective procurement method via a call-off from a framework agreement. With an initial term of 30 months ending on 28th July 2027 and options for two 12-month extensions, the contract period starts on 29th January 2025 and may extend up to 28th July 2029. The tender stage concluded on 15th February 2024, and the award was conferred to Accenture (UK) Limited on 29th January 2025.

This tender presents significant business growth opportunities for large companies in the IT services sector, particularly those capable of handling extensive consulting, software development, and support services. The scale and scope of the contract require substantial expertise and resources, making it ideal for businesses already established in healthcare-related IT services. Firms with robust capabilities in system transformation and maintenance can leverage this contract to establish or expand their footprint within the public healthcare sector, delivering innovative solutions to enhance patient appointments and choice services.

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Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Publication Date

21st February 2025 09:17:34 AM
Contract Summary

Run, Maintain, Development and Transform Services for what historically has been e-RS and Wayfinder. Initial term of 30 months expiring on 28th July 2027 with a further 2 x 12 month extension options to a maximum end date of 28th July 2029.
Contract Details

Open Contracting ID

ocds-b5fd17-b0e92646-01c7-477a-84a3-1f634ee95925

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

N/A

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

NHS ENGLAND

Buyer Name

Commercial NHS England

Buyer Email

nhsdigital.dcfh@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ACCENTURE (UK) LIMITED

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Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Publication Date

6th February 2025 13:25:58 PM
Contract Summary

Run, Maintain, Development and Transform Services for what historically has been e-RS and Wayfinder. Initial term of 30 months expiring on 28th July 2027 with a further 2 x 12 month extension options to a maximum end date of 28th July 2029.
Contract Details

Open Contracting ID

ocds-b5fd17-b0e92646-01c7-477a-84a3-1f634ee95925

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

N/A

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

NHS ENGLAND

Buyer Name

Commercial NHS England

Buyer Email

nhsdigital.dcfh@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ACCENTURE (UK) LIMITED

View contract on Contracts Finder

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Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Publication Date

6th February 2025 13:25:15 PM
Contract Summary

Run, Maintain, Development and Transform Services for what historically has been e-RS and Wayfinder. Initial term of 30 months expiring on 28th July 2027 with a further 2 x 12 month extension options to a maximum end date of 28th July 2029.
Contract Details

Open Contracting ID

ocds-b5fd17-b0e92646-01c7-477a-84a3-1f634ee95925

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

N/A

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

NHS ENGLAND

Buyer Name

Commercial NHS England

Buyer Email

nhsdigital.dcfh@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ACCENTURE (UK) LIMITED

View contract on Contracts Finder

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Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Publication Date

6th February 2025 10:22:34 AM
Contract Summary

Run, Maintain, Development and Transform Services for what historically has been e-RS and Wayfinder.
Contract Details

Open Contracting ID

ocds-b5fd17-b0e92646-01c7-477a-84a3-1f634ee95925

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

N/A

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

NHS ENGLAND

Buyer Name

Commercial NHS England

Buyer Email

nhsdigital.dcfh@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ACCENTURE (UK) LIMITED

View contract on Contracts Finder

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Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Publication Date

5th February 2025 16:39:07 PM
Contract Summary

Run, Maintain, Development and Transform Services for what historically has been e-RS and Wayfinder.
Contract Details

Open Contracting ID

ocds-b5fd17-b0e92646-01c7-477a-84a3-1f634ee95925

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

N/A

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

NHS ENGLAND

Buyer Name

Commercial NHS England

Buyer Email

nhsdigital.dcfh@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ACCENTURE (UK) LIMITED

View contract on Contracts Finder

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Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Publication Date

5th February 2025 16:38:44 PM
Contract Summary

Run, Maintain, Development and Transform Services for what historically has been e-RS and Wayfinder.
Contract Details

Open Contracting ID

ocds-b5fd17-b0e92646-01c7-477a-84a3-1f634ee95925

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

N/A

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

NHS ENGLAND

Buyer Name

Commercial NHS England

Buyer Email

nhsdigital.dcfh@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ACCENTURE (UK) LIMITED

View contract on Contracts Finder

Award

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Publication Date

5th February 2025 16:37:28 PM
Contract Summary

Run, Maintain, Development and Transform Services for what historically has been e-RS and Wayfinder.
Contract Details

Open Contracting ID

ocds-b5fd17-b0e92646-01c7-477a-84a3-1f634ee95925

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

N/A

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

NHS ENGLAND

Buyer Name

Commercial NHS England

Buyer Email

nhsdigital.dcfh@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ACCENTURE (UK) LIMITED

View contract on Contracts Finder

Award

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Publication Date

30th January 2025 13:41:21 PM
Contract Summary

Run, Maintain, Development and Transform Services for what historically has been e-RS and Wayfinder.
Contract Details

Open Contracting ID

ocds-b5fd17-b0e92646-01c7-477a-84a3-1f634ee95925

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

N/A

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

NHS ENGLAND

Buyer Name

Commercial NHS England

Buyer Email

nhsdigital.dcfh@nhs.net

Buyer Phone

Buyer Address

7-8 Wellington Place

Leeds

LS1 4AP

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ACCENTURE (UK) LIMITED

View contract on Contracts Finder

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Appointments & Patient Choice

NHS ENGLAND

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)