Award

Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

DORSET COUNCIL

This public procurement record has 3 releases in its history.

Award

09 Apr 2024 at 12:45

Award Notice
Tender

08 Jan 2024 at 15:36

Tender Notice
Tender

21 Dec 2023 at 12:13

Tender Notice
Summary of the contracting process

The Dorset Council has initiated a tender for the provision of Local Healthwatch Service and Independent Complaints Advocacy (NHS Services) under the Light Touch Regime of the Public Contract Regulations 2015. The contracts are expected to start on May 1, 2024, for an initial period of 3 years with potential extensions. The procurement stage is in the award phase, with a tender deadline of January 26, 2024. The total contract value is GBP 1,548,880 for Social work services without accommodation, and the procurement method is an open procedure.

This tender for Local Healthwatch and Independent Complaints Advocacy services by Dorset Council offers opportunities for small and medium-sized enterprises (SMEs) and Voluntary, Community, and Social Enterprise sector (VCSE) businesses in the services industry. Companies well-suited to compete in this tender would have experience in providing health advocacy services and supporting NHS-related complaints. The contract duration of up to 5 years provides stability for successful bidders to grow their businesses through long-term service provision.

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Notice Information

Notice Title

Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

Notice Description

This tender is being published under the Light Touch Regime of the Public Contract Regulations 2015. The Social Care and Health Act 2012 makes provision for a consumer champion for health and social care called Healthwatch. The Local Healthwatch is funded through the Department of Health Community Voices grant which is channelled through each Local Authority. The Act also makes provision for local authorities to make arrangements for the delivery of an Independent Complaints Advocacy Service (ICAS) in relation to their area for complaints relating to the provision of NHS health services. This service is also funded from the Department of Health's Community Voices grant. ICAS may be provided by the same provider as Local Healthwatch or by a different provider. In either situation Local Healthwatch will have to support individuals in accessing information and independent advocacy if they need to complain about NHS services. Bournemouth, Christchurch and Poole (BCP) Council and Dorset Council have pooled their funding, and wish to jointly commission the Local Healthwatch contract and ICAS contract. The contracts are expected to commence on 01 May 2024 for an initial period of 3 years and there will be two options to extend for 12 months each (subject to satisfactory performance) making a possible contract period of five years for each contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ee3dd170-415a-4cd7-813c-4f789230a154
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312000 - Social work services without accommodation

Notice Value(s)

Tender Value
£1,548,880 £1M-£10M
Lots Value
Not specified
Awards Value
£1,548,880 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 20241 years ago
Submission Deadline
26 Jan 2024Expired
Future Notice Date
Not specified
Award Date
8 Apr 20241 years ago
Contract Period
30 Apr 2024 - 30 Apr 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DORSET COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DORCHESTER
Postcode
DT1 1XJ
Post Town
Dorchester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK64 Dorset
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Dorset
Electoral Ward
Dorchester West
Westminster Constituency
West Dorset

Supplier Information

Number of Suppliers
2
Supplier Names

EVOLVING COMMUNITIES

THE ADVOCACY PEOPLE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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