Award

Low Code Customer Experience Platform (Cloud Based)

EU SUPPLY LIMITED

This public procurement record has 2 releases in its history.

AwardUpdate

12 Sep 2024 at 10:10

Award Notice
Award

20 Aug 2024 at 16:04

Award Notice
Summary of the contracting process

The City of Doncaster Council has awarded a contract for a Low Code Customer Experience Platform (Cloud Based) as part of its Customer Experience Strategy 2023 - 2026. The procurement process, classified under IT services: consulting, software development, Internet and support (CPV: 72000000), sought to modernise the experience of Doncaster residents by increasing digital access and efficiency. Initiated in the tender stage, the contract was awarded on August 14, 2024, to Netcall Technology Limited for a total value of £2,500,000. The service will be operational from August 14, 2024, to August 14, 2029, and covers regions including the United Kingdom, British Overseas Territories, Channel Islands, and more.

This tender represents a significant opportunity for businesses specialising in cloud-based IT solutions and customer experience management. SMEs and voluntary, community and social enterprises (VCSEs) are particularly encouraged to participate, reflecting the Council's commitment to inclusivity and local economic growth. Businesses capable of delivering adaptive, low-code platforms that facilitate both Council and partner organisation operations are well-suited to compete, fostering innovation and expanding market reach through collaboration with a major public sector client like the City of Doncaster Council.

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Notice Information

Notice Title

Low Code Customer Experience Platform (Cloud Based)

Notice Description

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0308d4b9-72aa-4c18-9aba-02acc5339397
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Other
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Sep 20241 years ago
Submission Deadline
30 Jun 2023Expired
Future Notice Date
Not specified
Award Date
13 Aug 20241 years ago
Contract Period
14 Aug 2024 - 14 Aug 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EU SUPPLY LIMITED
Additional Buyers

CITY OF DONCASTER COUNCIL

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DONCASTER
Postcode
DN1 3BU
Post Town
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
Not specified
Local Authority
Doncaster
Electoral Ward
Town
Westminster Constituency
Doncaster Central

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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