Award

DUD - Tenant & Resident Satisfaction Survey for Housing Services - AWARD

BLACK COUNTRY BUSINESS

This public procurement record has 1 release in its history.

Award

14 Dec 2017 at 14:53

Award Notice
Summary of the contracting process

The procurement process involves Dudley Metropolitan Borough Council (Dudley MBC) seeking tenders for a Tenant and Resident Satisfaction Survey regarding its Housing Services. The contract, valued at £20,000, falls under the industry category of 'Customer satisfaction survey' and is located in Dudley, West Midlands. The tender has been awarded to Acuity Research & Practice, following an open procedure that concluded on 2nd October 2017. The contract period spans from 1st November 2017 until 31st March 2018. Key contacts include Lucy Robinson from Black Country Business, who can provide further information.

This tender represents an opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage in local government contracts centred around service evaluation and improvement. Companies with expertise in conducting customer satisfaction surveys, data analysis, and service benchmarking will find this procurement particularly relevant. By participating in similar future tenders, businesses can strengthen their profiles and expand their market presence within the public sector.

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Notice Information

Notice Title

DUD - Tenant & Resident Satisfaction Survey for Housing Services - AWARD

Notice Description

Dudley MBC is inviting tenders for Star (HouseMark) Tenants and Residents Satisfaction Survey for Dudley MBC's Housing Services. The purpose of this project is to carry out a satisfaction survey of tenants during 2017/18 to obtain information from our tenants about their assessment of the services we currently provide to identify areas for service improvement. The information derived from the survey is intended to meet the requirements for benchmarking in accordance with HouseMark 'Star' Satisfaction Survey.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b12572d0-3c94-4912-9b05-081a669db54a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/46d74029-e908-46b4-9bf5-5412652c4f40
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Dec 20178 years ago
Submission Deadline
2 Oct 2017Expired
Future Notice Date
Not specified
Award Date
15 Nov 20178 years ago
Contract Period
1 Nov 2017 - 31 Mar 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BLACK COUNTRY BUSINESS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
DY1 1HF
Post Town
Dudley
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG36 Dudley
Delivery Location
TLG West Midlands (England)
Local Authority
Dudley
Electoral Ward
St. James's
Westminster Constituency
Dudley

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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