Award

Individuals Experience and Perceptions Survey 24-26

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

14 Jun 2024 at 14:15

Award Notice
Summary of the contracting process

The contracting authority for this procurement is H M Revenue & Customs. The procurement title is "Individuals Experience and Perceptions Survey 24-26" falling under the industry category of research services. The procurement method used is "selective", specifically a call-off from a dynamic purchasing system. The tender period ended on 4th March 2024, and the contract period spans from 13th May 2024 to 12th May 2028.

This tender offers opportunities for businesses in the research services sector, especially those with experience in conducting mixed-method research projects. Small and medium-sized enterprises (SMEs) are considered suitable for this procurement, which aims to provide HMRC with insights into customer experiences and perceptions to enhance tax administration. Businesses focusing on customer research and analysis are well-suited to compete for this contract.

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Notice Information

Notice Title

Individuals Experience and Perceptions Survey 24-26

Notice Description

The contract is for the supply of research services for a mixed-method research project to gain unique insight into the experiences, interactions with and perceptions of HMRC for our Individuals customer group. It includes three annual surveys. The survey method will utilise random probability sampling to provide HMRC with robust, objective measures of customer experience and perceptions. Thematic coverage of the survey gives ExCom, internal and external stakeholders high-level credible evidence, supporting HMRC to identify positive experiences and areas where improvements are required strategically. Good customer experience is essential for healthy tax administration. Annual customer data enables HMRC to track progress against the Charter, our Customer Value Propositions, and Strategic Objectives, including attitudes to compliance. Capturing Individuals' perceptions of HMRC's reputation, informs tailored communication approaches that support HMRC's vision to be a trusted, modern tax and customs department.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b1853c49-1c2f-4441-bcc6-5e250b90fe60
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fcbf1c8c-d428-428c-9c7e-b392d6a2c62d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£494,610 £100K-£500K
Lots Value
Not specified
Awards Value
£494,610 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jun 20241 years ago
Submission Deadline
4 Mar 2024Expired
Future Notice Date
Not specified
Award Date
12 May 20241 years ago
Contract Period
12 May 2024 - 12 May 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

KANTAR PUBLIC UK LIMITED (TRADING AS VERIAN

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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