Notice Information
Notice Title
Contact Centre - Enhanced Software Solution
Notice Description
Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1d067207-ce61-4471-98ea-1a9b379abebb
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other - Direct Award via CCS RM6116 (lot 4c)
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £239,380 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £239,380 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 28 Jan 20251 years ago
- Submission Deadline
- 28 Feb 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 22 Jan 20251 years ago
- Contract Period
- 1 Mar 2025 - 29 Feb 2028 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THIRTEEN HOUSING GROUP LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- MIDDLESBROUGH
- Postcode
- TS2 1QG
- Post Town
- Cleveland
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC3 Tees Valley
- Small Region (ITL 3)
- TLC32 South Teesside
- Delivery Location
- TLC North East (England)
-
- Local Authority
- Middlesbrough
- Electoral Ward
- Central
- Westminster Constituency
- Middlesbrough and Thornaby East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1d067207-ce61-4471-98ea-1a9b379abebb
28th January 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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